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- Tasks: Provide top-notch technical support and troubleshoot software issues in a dynamic environment.
- Company: Join a leading tech firm focused on innovation and customer satisfaction.
- Benefits: Enjoy remote work, generous leave, private medical cover, and employee discounts.
- Why this job: Make a real difference by solving problems and supporting customers with cutting-edge technology.
- Qualifications: Experience in technical support, strong SQL skills, and a knack for problem-solving.
- Other info: Flexible working hours and opportunities for personal growth in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking a skilled Technical Support Analyst to provide frontline application support within a mission-critical software environment. This is a full-time, permanent, remote role, based in the United Kingdom. The position is predominantly support-focused (approximately 80%), with the opportunity to contribute to development and modernisation initiatives (approximately 20%). It is well suited to a technically confident support professional who enjoys problem-solving, customer interaction, and working with both legacy and evolving systems.
Responsibilities
- Provide first-line and second-line application support via calls, tickets, and virtual meetings.
- Diagnose and resolve complex software and data issues to minimise downtime and ensure customer satisfaction.
- Debug legacy code and write SQL queries to investigate issues and manage data.
- Manage and contribute to bug fixes and software enhancements.
- Support development and improvement projects using technologies such as VB6, SQL, and Python.
- Deliver remote customer training sessions and support software implementations.
- Travel occasionally to client sites to support deployments and training.
- Document solutions, processes, and guides within the knowledge base.
- Support legacy system maintenance and system modernisation initiatives.
- Provide technical guidance and informal mentoring to colleagues.
- Undertake additional duties aligned with the role as required.
Requirements
- Proven experience providing technical support within a software or application environment.
- Experience diagnosing defects and managing support tickets.
- Strong proficiency with SQL-based database systems.
- Ability to read and debug VB6 code (C# knowledge is advantageous).
- Experience with Python scripting is desirable.
- Strong communication skills with confidence supporting customers via phone, video, and in person.
- Proactive, adaptable, and comfortable managing a varied workload.
- Working knowledge of SAP Crystal Reports is beneficial.
Additional Information
- Applicants must be based in the UK.
- Successful candidates will be required to pass police vetting.
- Working hours: 09:00 – 17:30 (GMT).
- Travel: Occasional travel to client sites for implementations.
- 25 days’ annual leave plus bank holidays.
- Additional 5 personal days per year.
- Private medical cover.
- Life assurance.
- Employee discounts and additional wellbeing benefits.
Technical Support Analyst employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have a lead on that perfect Technical Support Analyst role.
✨Tip Number 2
Practice makes perfect! Brush up on your SQL skills and get comfortable debugging VB6 code. We recommend setting up a mock support scenario with friends or colleagues to simulate real-life problem-solving situations.
✨Tip Number 3
Show off your soft skills! When you’re chatting with potential employers, highlight your communication abilities and how you handle customer interactions. Remember, they want someone who can not only solve problems but also keep clients happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Analyst role. Highlight your experience with SQL, VB6, and any customer support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technical support and how you can contribute to our mission. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved complex issues in the past. We’re all about problem-solving here at StudySmarter, so let us know how you tackle challenges head-on!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at DiverseJobsMatter
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with SQL, VB6, and Python. Be ready to discuss how you've used these technologies in past roles, and maybe even prepare to solve a coding problem or two during the interview.
✨Show Off Your Problem-Solving Skills
Prepare some examples of complex issues you've diagnosed and resolved in previous positions. Highlight your thought process and how you approached each problem, as this will demonstrate your analytical skills and customer-focused mindset.
✨Practice Your Communication
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might be asked to role-play a support call, so being clear and confident in your communication is key.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to technical support. Think about how you would handle a frustrated customer or a critical system failure, and be prepared to outline your approach step-by-step.
