At a Glance
- Tasks: Be the friendly face of our company, welcoming clients and managing meeting room bookings.
- Company: Join a dynamic team focused on exceptional client service and hospitality.
- Benefits: Comprehensive training, career growth opportunities, and a vibrant work environment.
- Other info: Flexible working hours and a chance to learn AV support with full training provided.
- Why this job: Make a lasting impression while developing your skills in a supportive atmosphere.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Client Services Executive
About the Role
Reporting to the Senior Client & Hospitality Services Manager, you will be the first point of contact for clients, visitors, and occupiers, both in person and over the phone.
As the face of the company, you will create an exceptional first impression by delivering outstanding customer service with professionalism and confidence.
You will coordinate client requests, manage meeting room bookings, and provide audio-visual (AV) support to ensure the smooth day-to-day operation of our Client Floor at Cannon Place.
You will also assist with room setups, moves, and layout changes to maintain a world-class client environment.
Key Responsibilities
- Deliver a five-star welcome to all visitors, occupiers, and clients.
- Provide refreshments and maintain a professional, welcoming reception area.
- Manage visitor registration in line with security procedures.
- Coordinate meeting room bookings using internal systems.
- Provide AV support for meetings and events (full training provided).
- Set up conference rooms and equipment, including laptops, screens, projectors, and video conferencing technology.
- Configure meeting room layouts, including Cabaret, Theatre, Boardroom, and Classroom styles, and manage room partitions.
- Answer telephone calls promptly and professionally, delivering a personalised customer experience.
- Respond to enquiries and resolve issues efficiently, escalating concerns where appropriate.
- Maintain high standards of cleanliness, presentation, and organisation across all client-facing areas.
- Carry out ad hoc tasks such as arranging deliveries, ordering flowers, and booking taxis.
- Complete administrative duties and maintain inventories of client floor equipment.
- Support the planning and delivery of internal and external events.
- Work flexibly to meet changing business and operational needs.
About You
We are committed to investing in your training and development, providing the support you need to succeed from your first day and grow your career with us.
To be successful in this role, you will have
- Proven experience delivering exceptional customer service in a corporate environment.
- Strong IT skills, including Microsoft Office. Experience with Manhattan Datacraft is desirable but not essential.
- Excellent verbal communication and interpersonal skills.
- A proactive, customer-focused approach with the ability to remain calm under pressure.
- Strong organisational skills and the ability to manage multiple priorities effectively.
- Excellent problem-solving skills and a willingness to take on new responsibilities.
- Previous experience providing AV or IT support is desirable, but full training will be provided.
Front Desk Staff in Slough employer: DiverseJobsMatter
DiverseJobsMatter is an exceptional employer, offering a supportive and inclusive work environment for Early Years Leaders and Nursery Practitioners in Surrey. With flexible working options, a welcome bonus for qualified practitioners, and clear pathways for career progression, we prioritise the well-being of our staff while fostering meaningful relationships with children and families. Join us to make a positive impact in the lives of young learners and grow your career in a nurturing setting.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Staff in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DiverseJobsMatter. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DiverseJobsMatter before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front Desk Staff in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DiverseJobsMatter:Your cover letter is your chance to shine! Tell us why you want to work at DiverseJobsMatter specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DiverseJobsMatter!
How to prepare for a job interview at DiverseJobsMatter
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
