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- Tasks: Lead trauma-informed support services and manage a dedicated team in a community setting.
- Company: Purpose-driven organisation focused on inclusive, high-quality service delivery.
- Benefits: Pro-rated salary, generous leave, wellness support, and cycle-to-work scheme.
- Other info: Join a diverse team committed to equality and continuous improvement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in service management and strong leadership abilities required.
The predicted salary is between 22866 - 22866 ÂŁ per year.
Our client is seeking a part‑time Services Manager to lead the delivery of specialist, trauma‑informed support services within a community‑focused setting. This role offers the opportunity to make a meaningful impact by supporting individuals experiencing complex and multiple disadvantages, helping them move from crisis towards greater stability and independence. The successful candidate will oversee key service areas, including a health‑focused support hub and group‑based programmes, while working collaboratively across outreach and casework functions. This is a leadership role within a purpose‑driven organisation committed to inclusive, high‑quality service delivery.
Responsibilities
- Lead and manage the delivery of health‑focused and group‑based support services.
- Line manage and support a team of specialist caseworkers and volunteers.
- Ensure high‑quality, trauma‑informed support is consistently delivered to service users.
- Work collaboratively with other service managers to ensure integrated service delivery across outreach, casework, and support programmes.
- Build and maintain effective partnerships with external stakeholders, including healthcare providers and community organisations.
- Oversee service performance, safeguarding, and compliance, including risk management and escalation where appropriate.
- Contribute to service development, innovation, and continuous improvement initiatives.
- Participate in an on‑call rota and occasional outreach shifts, with time off in lieu provided.
Requirements
- Proven experience in service management within health, social care, or community support environments.
- Strong leadership and people management skills, with experience supporting multidisciplinary teams.
- Experience delivering or managing trauma‑informed services.
- Ability to build partnerships and work collaboratively across services.
- Strong organisational skills with the ability to manage competing priorities.
- Commitment to equality, diversity, and inclusion.
- Understanding of safeguarding, risk management, and service compliance.
- Enhanced DBS check (or willingness to obtain).
Pro‑rated salary of £22,866.55 per annum (Full‑Time Equivalent: £38,111). Generous annual leave package including bank holidays, additional leave linked to service, wellness days, and time off in lieu. Enhanced family leave policies and company sick pay. Access to Employee Assistance Programme and health plan. Structured wellbeing support including reflective practice, supervision, and mental health initiatives. Cycle‑to‑work scheme and pension provision. Opportunity to participate in a pilot reduced working week (subject to organisational review).
Our client is committed to fostering an inclusive and diverse workplace. Applications are welcomed from candidates of all backgrounds and experiences. Reasonable adjustments are available throughout the recruitment process to support accessibility.
Service Manager employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend community events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to trauma-informed care and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to make a difference in the community.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service management, especially in health or community support. We want to see how your skills align with the role of Services Manager!
Showcase Your Leadership Skills: Since this is a leadership role, don’t forget to emphasise your experience managing teams and delivering trauma-informed services. We love seeing examples of how you've supported multidisciplinary teams in the past.
Highlight Collaborative Efforts: We’re all about teamwork! Be sure to mention any partnerships you've built with external stakeholders or how you've worked collaboratively across different services. This will show us you can integrate well into our community-focused setting.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at DiverseJobsMatter
✨Know Your Stuff
Make sure you understand the role of a Services Manager in a community support setting. Familiarise yourself with trauma-informed care principles and how they apply to service delivery. This will show that you're not just interested in the job, but that you genuinely care about the impact of your work.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you managed multidisciplinary teams or supported caseworkers. Highlight your ability to motivate others and ensure high-quality service delivery, as this is crucial for the role.
✨Build Connections
Research the organisation and its partnerships with external stakeholders. Be ready to discuss how you would build and maintain these relationships. Showing that you understand the importance of collaboration in delivering integrated services will set you apart from other candidates.
✨Demonstrate Your Commitment to Inclusion
Be prepared to talk about your understanding of equality, diversity, and inclusion in service management. Share any experiences you have that demonstrate your commitment to creating an inclusive environment for both staff and service users. This aligns perfectly with the organisation's values.