Senior Account Manager

Our client is a global provider of technology-enabled legal intelligence, offering analytics, data, and insight to help legal professionals make confident, informed decisions. With a growing international team and platforms trusted by top law firms and in-house counsel worldwide, the company combines commercial success with a strong culture of inclusion, social impact, and employee development.

Role Overview

The Senior Account Manager will be responsible for nurturing and expanding relationships with existing clients, maximizing retention and growth through strategic account management. The successful candidate will bring commercial expertise, a customer-first mindset, and the ability to manage high-value subscriptions in a dynamic, data-driven environment.

Key Responsibilities

• Build and maintain strong client relationships to increase retention and account value.
• Identify upselling and cross-selling opportunities by monitoring usage and purchase behavior.
• Represent the company at client meetings, events, and product demonstrations.
• Collaborate with client services and product teams to ensure smooth onboarding and ongoing value delivery.
• Own sales strategy and execution across accounts, including pitching and closing new product sales.
• Contribute to product development with client insights and feedback.
• Maintain CRM data (preferably Salesforce) to accurately track pipelines and outcomes.
• Ensure compliance with GDPR and contractual standards.
• Mentor junior colleagues, championing values such as collaboration, agility, and respect.

Candidate Requirements

• 3+ years of B2B account management experience in a subscription or SaaS environment.
• Proven sales success, including multi-stakeholder negotiations.
• Excellent communication, relationship-building, and influencing skills.
• Strong commercial acumen and ability to create and implement sales strategies.
• Highly proficient in CRM systems and sales forecasting (Salesforce preferred).
• Resilient, target-driven, and team-oriented.
• Experience in legal, professional services, or data-driven publishing industries.
• Understanding of account-based marketing strategies.

From Day One:

• Eye care and Employee Assistance Programme
• Day off for your birthday

After 3 Months:

• Pension (4% employer and employee contribution)

After 4 Months and 1 Year:

• Life assurance (after 4 months)
• Private healthcare (after 1 year)
• £350 annual wellbeing allowance
• Cycle to Work scheme and season ticket loan
• Access to PureGym and perks platforms
• Company socials, mentoring, and affinity groups
• Volunteering day and mortgage advice
• Flexible "work from anywhere" policy (2 weeks/year)
• Generous parental leave

Diversity and Inclusion

Our client is an equal opportunities employer dedicated to fostering a culture of inclusion, accessibility, and collaboration. They are a Disability Confident Level 2 employer, partner with the Business Disability Forum, and maintain active employee affinity networks promoting equity and engagement across the business.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: General Business and Business Development

Industries: Business Consulting and Services and Law Practice