Retention Manager

We are looking for an experienced Retention Manager to play a crucial role in driving engagement and satisfaction for its membership through the move to a new CRM.

As a key member of its Art Pass marketing team, you will be instrumental in:

• Developing and executing retention campaigns across email and digital channels
• Reviewing customer journeys from onboarding to renewal
• Developing and enhancing membership segmentation strategy ready for the new CRM
• Driving partnership strategies and exclusive offers for members
• Leading on fundraising initiatives and communications for members

The ideal candidate will bring a wealth of experience in customer retention, loyalty program management, and CRM. Your role will involve using data and audience insights to drive marketing strategies as well as close collaboration with internal and external stakeholders to deliver the best possible membership experience. This is a fantastic opportunity to make an impact in support of its charitable mission as part of the membership team.

Key Employee Benefits

Our excellent benefits package includes:

• Generous annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas and an additional day in August.
• Free Art Pass – for yourself and another person of your choice.
• Art time – a half day per month to visit museums and galleries.
• Life Assurance – cover for up to three times your basic salary.
• Season Ticket Loan
• Healthcare cash back plan and wellbeing app
• Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. It contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point, the contribution is increased to 10%.