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- Tasks: Lead retention campaigns and enhance member engagement through a new CRM.
- Company: Join a dynamic Art Pass marketing team focused on member satisfaction and charitable impact.
- Benefits: Enjoy 25 days of annual leave, free Art Pass, and health perks.
- Why this job: Make a real difference in member experiences while working in a creative environment.
- Qualifications: Bring experience in customer retention and loyalty program management.
- Other info: Flexible work options and opportunities for personal growth in the arts.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are looking for an experienced Retention Manager to play a crucial role in driving engagement and satisfaction for its membership through the move to a new CRM.
As a key member of its Art Pass marketing team, you will be instrumental in:
- Developing and executing retention campaigns across email and digital channels
- Reviewing customer journeys from onboarding to renewal
- Developing and enhancing membership segmentation strategy ready for the new CRM
- Driving partnership strategies and exclusive offers for members
- Leading on fundraising initiatives and communications for members
The ideal candidate will bring a wealth of experience in customer retention, loyalty program management, and CRM. Your role will involve using data and audience insights to drive marketing strategies as well as close collaboration with internal and external stakeholders to deliver the best possible membership experience. This is a fantastic opportunity to make an impact in support of its charitable mission as part of the membership team.
Key Employee Benefits
Our excellent benefits package includes:
- Generous annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas and an additional day in August.
- Free Art Pass – for yourself and another person of your choice.
- Art time – a half day per month to visit museums and galleries.
- Life Assurance – cover for up to three times your basic salary.
- Season Ticket Loan
- Healthcare cash back plan and wellbeing app
- Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. It contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point, the contribution is increased to 10%.
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Retention Manager employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager
✨Tip Number 1
Familiarize yourself with the latest trends in customer retention and loyalty programs. This knowledge will help you speak confidently about strategies during interviews and demonstrate your expertise in the field.
✨Tip Number 2
Network with professionals in the CRM and retention space. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of successful retention campaigns you've managed in the past. Highlight your ability to analyze data and use audience insights to drive marketing strategies, as this is crucial for the role.
✨Tip Number 4
Research StudySmarter's current membership offerings and think about how you could enhance them. Being able to present fresh ideas during your interview will show your enthusiasm and commitment to improving member engagement.
We think you need these skills to ace Retention Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Retention Manager position. Understand the key responsibilities and required skills, especially in customer retention and CRM management.
Tailor Your CV: Customize your CV to highlight relevant experience in customer retention, loyalty programs, and CRM systems. Use specific examples that demonstrate your success in these areas.
Craft a Compelling Cover Letter: Write a cover letter that connects your experience with the responsibilities outlined in the job description. Emphasize your ability to drive engagement and satisfaction through effective retention strategies.
Showcase Data-Driven Insights: In your application, mention how you have used data and audience insights in previous roles to inform marketing strategies. This will align with the company's focus on data-driven decision-making.
How to prepare for a job interview at DiverseJobsMatter
✨Showcase Your CRM Knowledge
Make sure to highlight your experience with CRM systems during the interview. Discuss specific examples of how you've used data and audience insights to drive marketing strategies in previous roles.
✨Demonstrate Your Campaign Success
Prepare to talk about successful retention campaigns you've developed and executed. Be ready to share metrics that showcase your impact on customer engagement and satisfaction.
✨Understand Customer Journeys
Familiarize yourself with the concept of customer journeys, especially from onboarding to renewal. Be prepared to discuss how you would review and enhance these journeys for better member experiences.
✨Collaborate Effectively
Emphasize your ability to work closely with both internal and external stakeholders. Share examples of how you've successfully collaborated in the past to deliver exceptional membership experiences.
