Programme & Administration Coordinator

Programme & Administration Coordinator – DiverseJobsMatter

Join to apply for the Programme & Administration Coordinator role at DiverseJobsMatter.

Dramatic Resources specialises in inspirational communication skills training for business that draws on techniques from theatre. Our clients include major international corporations and leading global business schools, yet our approach is personal and friendly, with first‑class service values.

As Programme and Administration Coordinator your prime focus will be the post‑sales administration and organisation of our in‑person and online training events. You will work with the Client Account Directors to ensure an excellent level of service and communication to our clients and trainer team around the world. You will also provide administration support to the Directors and manage the day‑to‑day of some larger‑scale, rolling programmes and projects.

Tasks Include

Clients & Logistics

• Liaising with client contacts on logistical arrangements for confirmed training events
• Collating and sharing detailed logistical information with the trainer team so they have all of the information they need for the travel and successful delivery of each event.
• Booking hotels for international travel, supporting the trainer team with their travel arrangements and visas (in conjunction with external travel agent and booking platform).
• Day‑to‑day administration of some ongoing, large‑scale global training programmes, including booking trainers, creating schedules, distributing joining instructions / Zoom / MS Teams links, setting up, running and sending reports from online scheduling systems.

Programme Delivery

• Acting as a ‘technical host’ for virtual training courses (opening up links, putting participants into breakout rooms, spotlighting contributors etc.)
• Supporting at in‑person events in the UK and, on occasion, internationally.

Administration

• Formatting PowerPoints, reminder notes and other materials to be shared with clients / participants
• Keeping detailed records of and collating financial information for each programme delivery, e.g. client invoicing details and trainer expenses.
• Entering data and keeping accurate records on company systems, with a high level of attention to detail
• Actively contributing to the smooth running of a small office and being willing to jump in where needed, e.g. answering the main phone line, replenishing office supplies, supporting team days, meeting and greeting office visitors, etc.
• Providing some general administrative and PA support to the Client Directors.

Ongoing Projects

• Managing Dramatic Resources’ quarterly Open Course and contributing to the promotion and development of the course
• To be a point of contact for in‑office IT queries and offer some technical support to the wider trainer team.
• Supporting the implementation and development of internal processes and operations.

Person Specification

• Have excellent organisational, written and verbal communication skills
• Have some experience working in a similar role, or a role with transferable skills (for example, as a PA, Event Coordinator, Training Coordinator)
• Understand the importance of absolute clarity and meticulous attention to detail when working with clients and colleagues across continents and time zones
• Be personable, friendly and able to maintain positive relationships with clients and colleagues at all levels
• Have a high level of IT skills particularly with Microsoft Office 365 and the ability to quickly get confident with new software.
• Be comfortable working independently and creating practical systems to successfully manage workload
• Be able to take initiative, see the bigger picture and be aware of the needs of others working in a small, fast‑moving team
• Have experience of working in the creative industries (desirable but not essential)

We Offer

22 days holiday (increasing by 1 day with every year of full‑time service), plus the office shut down days around Christmas and New Year, which are gifted as additional holiday.

‘Summer Hours’ half day Fridays in July & August.

A place on our Open Course and opportunities to observe our work and take part in development workshops.

Theatre trips to see our team performing.

A friendly and informal working environment with a team of 5 full‑time and 4 part‑time staff in the office, located by Wandsworth Common, in South West London. Please note this is an office‑based role, with some flexibility.

Seniority level

Entry level

Employment type

Full‑time

Job function

Administrative

Industries

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