First Contact Enquiry Officer in Nottingham

First Contact Enquiry Officer – Police Staff

£28,071 per year

Nottingham City Centre | Full-time | Law Enforcement

About the Role

Our client is seeking a First Contact Enquiry Officer to act as the initial point of contact for members of the public—both in person and over the phone. You will provide a professional, welcoming service, record incident information accurately, and support a full range of front-counter duties.

This role plays a vital part in helping the organisation support local communities and maintain public confidence.

(A full Job Description and Person Specification is available and should be reviewed before applying.)

Key Responsibilities

• Provide a high-quality first point of contact for visitors and callers
• Record and manage reported incidents accurately
• Carry out the full range of Front Counter duties
• Deliver a positive, supportive and professional experience to all service users

What We’re Looking For

You must provide four examples (up to 500 words each) demonstrating your experience in:

1. Customer service
2. Communication skills
3. Use of initiative
4. Computer skills

Important: Applications without all four examples cannot be progressed.

Additional Requirements

If shortlisted, you will complete a work-based test, including:

• Typing minimum 30 wpm
• Accurate spelling and keyboard skills
• Ability to take information over the phone while typing

Reasonable adjustments will be available where required.

Vetting Requirements

• Applicants must have lived in the UK for at least the last 3 years
• All employment offers are subject to vetting under the organisation’s Police Vetting Policy
• Current OPCC staff: service length and tenure will be recognised

Equality, Diversity and Inclusion

Our client is committed to building a workforce that reflects the communities it serves. Applications are welcome from all backgrounds, and steps will be taken to ensure fair and inclusive recruitment practices.

Support and reasonable adjustments will be offered at relevant stages of the recruitment process.

About the Organisation

Our client delivers dedicated policing services across Nottingham and Nottinghamshire, supported by over 4,200 officers and staff, alongside volunteers and community partners. With a strong wellbeing programme, support networks, and a culture of fairness and respect, they aim to be an employer of choice and a trusted presence in local communities.