At a Glance
- Tasks: Lead user research to shape inclusive digital services and influence design.
- Company: Dynamic organisation focused on user-centred design in public and private sectors.
- Benefits: Flexible working, generous leave, healthcare options, and professional development opportunities.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real impact by understanding user needs and driving digital transformation.
- Qualifications: Extensive user research experience and strong stakeholder management skills.
The predicted salary is between 50000 - 65000 € per year.
Our client is seeking an experienced Senior User Researcher to lead user-centred research activities across complex digital transformation programmes within public and private sector environments. This is an exciting opportunity for a strategic and collaborative research professional who is passionate about understanding user needs, shaping inclusive digital services, and influencing service design through evidence-based insights. The successful candidate will work closely with multidisciplinary agile teams, senior stakeholders, designers, product professionals, and technical specialists to deliver impactful user-centred services and support organisational transformation. The role also offers opportunities to mentor team members, contribute to capability development, and support the growth of a collaborative and people-focused research practice.
Location: Manchester, with flexibility to work across UK office and client locations
Working Pattern: Hybrid and flexible working available
Responsibilities:
- Designing, planning, and delivering user research activities across complex digital services and transformation programmes
- Advising clients on solving organisational and service challenges through user research, agile delivery, and people-centred design approaches
- Leading multidisciplinary agile teams to deliver services aligned with user and business needs
- Advocating for inclusive and accessible user research methodologies
- Conducting and synthesising qualitative and quantitative research to generate actionable insights
- Supporting service design and product development decisions through evidence-based recommendations
- Building and maintaining strong stakeholder and client relationships
- Facilitating workshops, stakeholder engagement sessions, and collaborative research activities
- Managing challenging conversations and influencing decision-making with tact and professionalism
- Supporting, mentoring, and line managing user researchers and wider team members
- Contributing to recruitment, business development, thought leadership, and community initiatives
- Promoting user-centred design and research practices internally and externally
Requirements:
- Extensive experience applying user research methodologies across a variety of delivery environments
- Strong experience working within multidisciplinary agile teams
- Proven ability to lead and influence user-centred design and service design approaches
- Strong stakeholder management and consultancy skills
- Experience conducting accessibility-focused or assisted digital user research
- Excellent communication, facilitation, and presentation skills
- The ability to manage conflict and communicate complex or sensitive information effectively
- Experience mentoring, managing, or developing other researchers or team members
- Strong understanding of agile delivery roles across design, product, and technology functions
- A strategic and pragmatic approach to solving complex organisational challenges
- Experience working within public sector or GDS-aligned environments
- Knowledge of accessibility standards and inclusive research practices
- Experience supporting business development or consultancy growth initiatives
- Active involvement in communities of practice, thought leadership, or professional development activities
Diversity & Inclusion: Our client is committed to creating a diverse, equitable, and inclusive workplace where all individuals feel supported, valued, and empowered to thrive. Applications are strongly encouraged from candidates from underrepresented groups and diverse backgrounds. The organisation is committed to providing an accessible recruitment process and reasonable adjustments where required.
Salary & Benefits:
- Contributory pension scheme
- 25 days annual leave plus public holidays
- Flexible benefits package
- Private healthcare and dental options
- Life assurance and critical illness cover
- Volunteer days and charitable contribution options
- Cycle-to-work and electric vehicle salary sacrifice schemes
- Professional development and learning opportunities
- Flexible and hybrid working arrangements
User Experience Researcher in Manchester employer: DiverseJobsMatter
Our client is an exceptional employer, offering a dynamic and inclusive work environment in Manchester, where User Experience Researchers can thrive. With a strong commitment to employee growth, the company provides extensive professional development opportunities, flexible working arrangements, and a collaborative culture that values diverse perspectives. Employees are encouraged to mentor others and engage in community initiatives, making it a rewarding place for those passionate about user-centred design and impactful digital transformation.
StudySmarter Expert Advice🤫
We think this is how you could land User Experience Researcher in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the UX field, attend meetups, and engage in online communities. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Showcase your work! Create a portfolio that highlights your user research projects and methodologies. Make it easy for potential employers to see your skills in action and how you’ve influenced service design.
✨Tip Number 3
Prepare for interviews by practising common UX research questions and scenarios. Think about how you can demonstrate your experience with multidisciplinary teams and stakeholder management during the conversation.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate User Experience Researchers who want to make an impact. Your next opportunity could be just a click away!
We think you need these skills to ace User Experience Researcher in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with user research methodologies and agile teams. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Showcase Your Passion:Let your enthusiasm for user-centred design shine through! Share examples of how you've influenced service design or contributed to inclusive digital services. We love seeing candidates who are genuinely passionate about making a difference.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements. We appreciate well-structured applications that make it easy for us to see your potential.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at DiverseJobsMatter
✨Know Your User Research Methodologies
Make sure you brush up on various user research methodologies before the interview. Be ready to discuss how you've applied these methods in past projects, especially in complex digital transformation programmes. This will show your depth of knowledge and experience.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your ability to manage stakeholders effectively. Think about times when you influenced decision-making or facilitated challenging conversations. This is crucial for demonstrating your consultancy skills and how you can advocate for user-centred design.
✨Emphasise Collaboration in Agile Teams
Since the role involves working with multidisciplinary agile teams, be prepared to talk about your experiences collaborating with designers, product professionals, and technical specialists. Share specific instances where your contributions led to successful outcomes.
✨Highlight Your Mentoring Experience
If you've mentored or managed other researchers, make sure to mention this during the interview. Discuss how you've supported their development and contributed to a collaborative research practice. This will demonstrate your leadership potential and commitment to team growth.
