Senior Business Analyst (User-Centred Design)
Location: Leeds (Hybrid UK‑Based Role)
Employment Type: Full‑Time
Overview
Our client is a growing digital consultancy that helps public and private sector organisations deliver meaningful digital transformation. Combining expertise in strategy, user‑centred design, data, product development, and engineering, our client creates innovative digital services that solve complex challenges and improve outcomes for users and organisations alike.
An exciting opportunity has arisen for a Senior Business Analyst with strong experience in User‑Centred Design (UCD) environments. This role is ideal for an experienced business analysis professional who is passionate about understanding user needs, shaping digital services, and driving successful delivery within multidisciplinary agile teams.
The successful candidate will play a key leadership role in translating user and business needs into actionable requirements, facilitating collaboration across stakeholders, and helping organisations deliver impactful digital products and services.
Responsibilities
Business Analysis & User-Centred Design
- Collaborate closely with designers and researchers to develop and test early product concepts and service improvements.
- Translate user research findings into actionable requirements, user stories, and acceptance criteria.
- Lead the creation of artefacts such as user journeys, process maps, service blueprints, and workflow diagrams to identify opportunities for improvement.
- Analyse complex business problems and develop clear recommendations aligned with user and organisational needs.
- Gather, document, and validate requirements using appropriate analysis techniques.
Stakeholder Engagement & Facilitation
- Facilitate workshops, discovery sessions, and collaborative working groups with clients and delivery teams.
- Build strong relationships with stakeholders across all levels of an organisation.
- Support stakeholders in understanding and adopting user‑centred design principles and best practices.
- Manage competing priorities and help teams align around shared objectives.
Agile Delivery & Product Support
- Partner with Product Owners, Delivery Managers, and multidisciplinary teams to establish and manage prioritised backlogs.
- Support agile delivery processes and help select the most appropriate delivery approaches for projects.
- Define success measures and track outcomes to ensure work delivers value.
- Contribute to product strategy, prioritisation, and roadmap discussions.
Leadership & Community Development
- Coach and mentor Business Analysts and other team members.
- Share best practices and contribute to the growth of internal business analysis communities.
- Support continuous improvement initiatives across projects and delivery teams.
- Help establish and promote high standards of business analysis practice.
Requirements
- Significant experience working as a Business Analyst within user‑centred design and digital delivery environments.
- Strong understanding of user‑centred design methodologies and their application throughout the product lifecycle.
- Experience working closely with service designers, user researchers, and product teams.
- Ability to influence research planning and challenge assumptions to ensure robust decision‑making.
- Experience applying service design standards, including Government Digital Service (GDS) standards or similar frameworks.
- Strong requirements elicitation and analysis skills, with the ability to select appropriate techniques based on project needs.
- Experience analysing qualitative and quantitative data, including user research insights, analytics, and performance metrics.
- Proven experience operating within agile delivery environments.
- Excellent workshop facilitation, communication, and stakeholder management skills.
- Experience supporting client engagement activities, including proposal development and consultancy‑led initiatives.
- Ability to define project objectives and align delivery activities with strategic outcomes.
- Experience contributing to professional communities of practice.
- Knowledge of digital transformation programmes within public or private sector environments.
- Experience mentoring and developing junior colleagues.
Our client offers a comprehensive benefits package designed to support career development, wellbeing, and work‑life balance, including:
- Competitive salary with structured progression opportunities.
- Contributory pension scheme.
- 25 days annual leave plus public holidays.
- Employee discounts and rewards platform.
- Critical illness cover.
- Life assurance and death‑in‑service benefits.
- Electric vehicle salary sacrifice scheme.
- Season ticket loan scheme.
- Financial wellbeing support and educational sessions.
- Flexible benefits package with options including:
- Additional pension contributions
- Additional annual leave purchase
- Charitable giving options
- Environmental sustainability initiatives
Working Arrangements
- Candidates should be located within reasonable commuting distance of a UK office location.
- Travel to client sites and office locations may be required depending on project needs.
- Flexibility to attend office or client locations approximately two days per week where required.
- Relocation support may be available for eligible candidates.
Diversity, Equity & Inclusion
Our client is committed to building an inclusive workplace where diversity of thought, background, and experience is valued and respected.
Applications are encouraged from candidates of all backgrounds. The organisation is committed to providing an accessible recruitment process and will make reasonable adjustments where required throughout the hiring journey.
Application Process
Interested candidates should submit an up‑to‑date CV outlining their experience in business analysis, user‑centred design, stakeholder engagement, agile delivery, and digital transformation.
Applications will be reviewed on an ongoing basis, and shortlisted candidates will be contacted regarding the next stages of the recruitment process.
