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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for colleagues.
- Company: Join a supportive and inclusive IT team focused on customer satisfaction.
- Benefits: Earn £27,000 per year with opportunities for growth and development.
- Why this job: Be the go-to tech hero and make a real difference in people's work lives.
- Qualifications: Strong communication skills and a passion for problem-solving required.
- Other info: Enjoy a dynamic work environment with access to employee resource groups.
The predicted salary is between 27000 - 37800 £ per year.
Base pay range
IT Service Desk Analyst
Contract: Full-time, Permanent
Salary: £27,000 per annum
About the Role
Our client is seeking an IT Service Desk Analyst to join their IT support team. Acting as the first point of contact for all IT-related queries, the role focuses on delivering an outstanding customer experience through the resolution, logging, and escalation of incidents and service requests.
This is a key role supporting both remote and on-site colleagues, ensuring that IT services operate efficiently and effectively.
Key Responsibilities
- Provide 1st line IT support via phone, email, and face-to-face, aiming for first-contact resolution.
- Take ownership of customer issues, ensuring timely resolutions and follow-up for satisfaction.
- Accurately log and triage all incidents and service requests, escalating when necessary.
- Maintain up-to-date records of support requests using call logging software.
- Support IT operations across a wide range of systems, services, and platforms.
- Act both proactively and reactively to meet agreed performance targets.
Skills & Experience Required
- Excellent communication and problem-solving skills.
- Strong customer service ethos, demonstrated through practical examples.
- Ability to work effectively as part of a team, with strong collaboration skills.
- Punctual, reliable, and self-motivated with high personal standards.
- Willingness to learn and adapt to new technologies, including emerging AI tools.
Why Join?
- Competitive salary of £27,000 per annum.
- Supportive and inclusive working culture.
- Opportunities for professional development and growth.
- Access to a wide range of employee resource groups and inclusion networks.
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Information Technology Support Analyst employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Service Desk Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! We all know that interviews can be nerve-wracking, but the more you prepare, the better you'll perform. Try mock interviews with friends or use online resources to get comfortable with common questions related to IT support.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled IT issues in the past. This will demonstrate your ability to provide excellent customer service and resolve problems efficiently.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the IT Service Desk Analyst position. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background aligns with the role of an IT Service Desk Analyst, so don’t hold back on showcasing your customer service and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about IT support and how you can contribute to our team. Be sure to mention specific examples from your past experiences that demonstrate your skills and enthusiasm.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, we want to see your communication skills in action. Whether it’s in your CV, cover letter, or any additional documents, make sure you convey your ideas clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DiverseJobsMatter
✨Know Your Tech Basics
Brush up on your IT knowledge, especially the common issues that users face. Be ready to discuss how you would troubleshoot problems and provide examples from your past experiences. This shows you’re not just familiar with tech but can also think on your feet.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've delivered excellent customer service in previous roles. Highlight situations where you resolved issues effectively and ensured customer satisfaction. This is crucial for an IT Service Desk Analyst role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to clarify questions if needed and summarise what the interviewer says to show you understand their needs. This will reflect your ability to handle customer queries effectively.
✨Be Ready to Discuss Teamwork
Since collaboration is key in this role, think of examples where you’ve worked well in a team. Talk about how you contributed to group success and how you handle conflicts. This will show you’re a team player who can thrive in their supportive culture.
