Policy, Compliance and Feedback Officer in Epsom

Our client, an established further education provider, is seeking a Policy, Compliance and Feedback Officer to support its governance, regulatory compliance and stakeholder feedback processes.

About the Role

The role will manage compliments, suggestions and complaints, coordinate the organisational policy review cycle and support compliance with data protection requirements. The successful candidate will also conduct document-management audits, prepare committee documentation and act as a key contact for staff, learners and other stakeholders. This opportunity would suit an experienced administrator with strong knowledge of policy governance, regulatory compliance and data protection in a diverse organisation.

Responsibilities

• Manage and process compliments, suggestions and complaints from learners, parents, employers and members of the public.
• Coordinate the policy review cycle and ensure documents are updated within their designated review periods.
• Verify that policies identify the correct originator and most recent review date.
• Support the Data Protection Officer in promoting compliance with UK GDPR and other applicable data protection legislation.
• Conduct regular audits of the organisation’s document-management platform.
• Monitor adherence to document storage protocols and escape non-compliance through appropriate management channels.
• Prepare documentation and schedules for meetings and committees.
• Attend meetings and produce accurate minutes.
• Act as a point of contact for academic staff, learners and other stakeholders on policy, compliance and feedback matters.
• Maintain accurate records and support effective internal governance processes.

Qualifications

• Previous relevant administrative experience within a diverse organisation.
• Strong understanding of regulatory compliance, organisational policy and internal governance.
• High levels of IT literacy, including word processing, database and spreadsheet skills.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to engage effectively with a wide range of stakeholders.
• Ability to use initiative and work independently.
• Strong organisational skills and attention to detail.

Required Skills

• Previous relevant administrative experience within a diverse organisation.
• Strong understanding of regulatory compliance, organisational policy and internal governance.
• High levels of IT literacy, including word processing, database and spreadsheet skills.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to engage effectively with a wide range of stakeholders.
• Ability to use initiative and work independently.
• Strong organisational skills and attention to detail.

Preferred Skills

• Administrative experience within an education environment.

Pay range and compensation package

Equal Opportunity Statement

Our client may interview candidates during the advertising period and reserves the right to close the vacancy early if a suitable appointment is made. The interview date is to be confirmed. The successful candidate will be employed through a wholly owned subsidiary of our client, which operates different terms and conditions. This role is subject to child‑protection screening, including checks with previous employers, online checks and an enhanced Disclosure and Barring Service check. Applicants who are barred from regulated activity involving children must not apply. The campus is smoke‑free, and smoking and vaping are not permitted anywhere on site.