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For Companies At a Glance
- Tasks: Lead the design of innovative services that meet user needs and business goals.
- Company: Join a dynamic UK-based digital consultancy with a focus on service design.
- Benefits: Enjoy competitive pay, flexible benefits, and 25 days annual leave.
- Why this job: Make a real impact by shaping services in a collaborative, Agile environment.
- Qualifications: Extensive service design experience and strong stakeholder management skills.
- Other info: Be part of a diverse team with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: Manchester or London (hybrid with client travel)
Employment Type: Full-time, Permanent
Sector: Digital Consultancy
Overview
Our client, a UK-based digital consultancy, is seeking an experienced Senior Service Designer to join their service design practice. This role is suited to a senior consultant who takes a holistic, systems-level view of services and enjoys working at the intersection of user needs, organisational strategy, and Agile delivery. You will be a trusted expert to client stakeholders, leading the strategic planning and evolution of complex services. You may also take on delivery leadership responsibilities and contribute to the development of people, practice, and capability across the organisation.
Responsibilities
- Lead the strategic planning and design of services to ensure alignment with both user needs and business objectives.
- Co-create new service propositions or evolve existing services across complex organisational environments.
- Articulate service goals and direction using artefacts such as service maps, service blueprints, and value propositions.
- Provide clear advice and recommendations on addressing organisational and service-related challenges.
- Facilitate workshops and collaborative sessions, acting as the voice of the user in multidisciplinary settings.
- Translate complex, cross-departmental processes into clear, visual, and actionable outputs for delivery teams.
- Manage dependencies across teams, departments, and delivery phases to support effective execution.
- Support delivery teams in working at pace across organisational, technical, and situational boundaries.
- Build and maintain strong, long-term relationships with senior client stakeholders.
- Contribute to the Service Design Community of Practice, including knowledge sharing and mentoring.
- Line manage and support the development of colleagues where required.
Requirements
Service Design Expertise- Extensive experience designing services end-to-end and improving underperforming services.
- Strong ability to self-initiate work and shape service design direction in complex environments.
- Proven experience working closely with service or product owners and senior stakeholders.
- Ability to take a pragmatic, outcomes-focused approach to meeting client needs.
- Advanced experience working within Agile delivery environments.
- Strong understanding of how multidisciplinary Agile teams contribute to service design and delivery.
- Experience supporting or leading delivery across complex, multi-team programmes.
- Confidence engaging with senior stakeholders and explaining how user research and service design analysis inform decisions.
- Ability to build trust, credibility, and long-term strategic partnerships.
- Strong interpersonal skills, with the ability to respond constructively to challenge and ambiguity.
- Experience or expertise in one or more related disciplines, such as:
- Business analysis
- Business architecture
- Product management
- Public sector or Government Digital Service (GDS) experience is advantageous but not essential.
Competitive and transparent salary structure with progression opportunities
Contributory pension scheme
25 days annual leave plus UK public holidays
Flexible benefits package, including options for:
- Private medical and dental cover
- Additional pension contributions
- Additional annual leave
- Charity contributions
- Life assurance and critical illness cover
- Employee wellbeing and financial education sessions
- Cycle-to-work and electric vehicle salary sacrifice schemes
- Season ticket loans
- Employee discounts and rewards platform
- Relocation support package (subject to eligibility and terms)
Application Process
Candidates should be based within reasonable commuting distance of a UK office location and be flexible to work from client sites when required. Applications from across the UK are welcomed. Our client is committed to fostering a diverse, inclusive, and accessible workplace. Applications from underrepresented groups are actively encouraged, and reasonable adjustments are available throughout the recruitment process. Interested candidates are encouraged to apply for further details and a confidential discussion.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Consulting
Industries: Technology, Information and Media and IT Services and IT Consulting
Senior Service Designer in England employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service design. We recommend doing mock interviews with friends or mentors to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your best work in service design. Include case studies that demonstrate your problem-solving skills and ability to work with stakeholders. This will make you stand out when applying through our website.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. We suggest reiterating your enthusiasm for the role and mentioning something specific from the conversation to show you were engaged.
We think you need these skills to ace Senior Service Designer in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your experience in service design and Agile environments, and show how your skills align with the job description.
Showcase Your Expertise: Use specific examples from your past work to demonstrate your service design expertise. Talk about how you've led strategic planning or improved services, as this will resonate well with us.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches the right people and you’ll get all the latest updates on your application status.
How to prepare for a job interview at DiverseJobsMatter
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and methodologies. Be ready to discuss your past projects, focusing on how you’ve improved services and met user needs. Prepare examples that showcase your ability to lead strategic planning and articulate service goals.
✨Showcase Your Agile Experience
Since this role requires advanced experience in Agile environments, be prepared to share specific instances where you've successfully worked within Agile teams. Highlight how you’ve managed dependencies and supported delivery across complex programmes, as this will resonate with the interviewers.
✨Engage with Stakeholders
Demonstrate your confidence in engaging with senior stakeholders. Prepare to discuss how you’ve built trust and credibility in previous roles. Think of examples where your user research and service design analysis have informed key decisions, as this will show your strategic thinking.
✨Be Ready for Collaborative Scenarios
Expect to facilitate discussions or workshops during the interview. Practice articulating your thoughts clearly and visually, as you might need to translate complex processes into actionable outputs. This will help you showcase your ability to act as the voice of the user in multidisciplinary settings.
