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- Tasks: Answer emergency calls, assess risk, and provide reassurance in crisis situations.
- Company: Join a vital team at the forefront of public safety.
- Benefits: Competitive salary, shift allowances, and access to wellbeing services.
- Why this job: Make a real difference in people's lives while developing essential skills.
- Qualifications: Strong communication, decision-making skills, and ability to handle pressure.
- Other info: Full training provided with opportunities for career progression.
The predicted salary is between 26937 - 26937 £ per year.
Overview
Our client is seeking Police Emergency Call Handlers to join their Contact Management team. This is a critical role at the frontline of public safety, where you will be the first point of contact for emergency (999) and non-emergency (101) calls. Every call is different, and you will play a vital role in assessing risk, offering reassurance, and ensuring incidents are managed effectively.
This advert is to build a pool of candidates for upcoming training intakes in January 2026 and throughout the year.
Base pay range
£26,937 per year plus shift/weekend allowances | Nottingham, UK | Full-time | Permanent
Responsibilities
- Answer emergency and non-emergency calls with professionalism, empathy, and clarity
- Assess risk, prioritise appropriately, and record accurate information in line with procedures
- Provide reassurance and guidance to members of the public in crisis situations
- Work collaboratively with colleagues and partner agencies to ensure an effective response
- Handle high-pressure situations with resilience, calmness, and sound decision-making
Training & Development
- Initial Training (7 weeks): Classroom-based learning at Mansfield Police Station (Monday–Friday)
- Live Call Training (6 weeks): Supervised on-the-job training at Force HQ
- Progression: Opportunities to develop into the role of Police Dispatcher after probation
You must be available for the full 13-week training period.
Requirements
- Strong communication skills with the ability to remain calm under pressure
- Sound decision-making and problem-solving skills
- Resilience and ability to manage stress in challenging situations
- Confidence using computer systems and multitasking effectively
- Ability to work rotating shifts covering 24/7 operations, including nights, weekends, and bank holidays
- Typing speed of at least 30 words per minute (assessed during selection)
- Must have resided in the UK for the past 3 years to meet vetting requirements
- Access to wellbeing services, counselling, and staff support networks
- Inclusive workforce welcoming applications from underrepresented groups
Application Process
Applicants must provide three written examples (up to 500 words each) covering:
- Communication Skills
- Decision-Making/Problem Solving
- Stress Management (self-management)
Applications without these examples will not be considered. Shortlisted candidates will be invited to an assessment (including typing, spelling, grammar, and telephone/data entry) in October 2025, followed by interviews later that month.
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Emergency Dispatcher employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Dispatcher
✨Tip Number 1
Get familiar with the role of an Emergency Dispatcher. Understand the key responsibilities and skills required, like communication and decision-making. This will help you tailor your approach during interviews and assessments.
✨Tip Number 2
Practice your typing speed! Since you'll need to type at least 30 words per minute, use online tools to improve your skills. The better you are, the more confident you'll feel during the assessment.
✨Tip Number 3
Prepare for high-pressure scenarios. Think about how you would handle stressful situations and practice your responses. This will show your resilience and calmness when it matters most.
✨Tip Number 4
Apply through our website! We want to see your application and help you land that job. Make sure to include those written examples to stand out from the crowd.
We think you need these skills to ace Emergency Dispatcher
Some tips for your application 🫡
Show Off Your Communication Skills: When writing your examples, make sure to highlight how you communicate effectively. Use clear and concise language, and don’t forget to showcase your empathy and professionalism, especially in high-pressure situations.
Demonstrate Decision-Making Prowess: In your decision-making example, share a specific situation where you had to assess risk and make a quick choice. We want to see how you handle pressure and what thought process you follow to arrive at your decisions.
Stress Management is Key: For the stress management example, think about a time when you faced a challenging situation. Describe how you kept calm and managed your stress effectively. This will show us that you can handle the demands of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at DiverseJobsMatter
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Emergency Dispatcher. Familiarise yourself with the types of calls you’ll be handling and the importance of assessing risk and providing reassurance. This knowledge will help you answer questions confidently and demonstrate your commitment to public safety.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples that highlight your ability to remain calm under pressure. Think of situations where you’ve had to communicate effectively, especially in stressful scenarios. Practising these examples will help you articulate your skills during the interview.
✨Demonstrate Decision-Making Ability
Be ready to discuss how you approach decision-making in high-pressure situations. Prepare a couple of scenarios where you had to make quick decisions, explaining your thought process and the outcomes. This will show your potential employer that you can handle the demands of the job.
✨Practice Typing and Data Entry
Since typing speed is assessed during the selection process, it’s crucial to practice beforehand. Aim for at least 30 words per minute and focus on accuracy. You might even want to do some mock data entry tasks to get comfortable with the process, ensuring you’re ready to impress during the assessment.
