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- Tasks: Deliver exceptional customer support and resolve queries in a dynamic environment.
- Company: Purpose-driven UK organisation focused on customer experience.
- Benefits: Competitive salary, hybrid working, private medical insurance, and 28 days annual leave.
- Other info: Join a diverse workplace with excellent career progression opportunities.
- Why this job: Make a meaningful difference while developing your skills in a supportive team.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 34376 - 34376 £ per year.
Our client, a purpose-driven UK organisation, is seeking a Customer Service Specialist (Customer Experience Advisor) to deliver exceptional customer support and make a meaningful difference to people’s lives. This role offers a unique opportunity to work in an empowering, non-scripted environment where you are trusted to make decisions and resolve customer queries end-to-end. With a strong focus on development and progression, this is an ideal position for individuals passionate about customer experience and continuous improvement.
Responsibilities
- Handle customer enquiries from initial contact through to full resolution, ensuring a high-quality experience
- Build strong relationships with customers through active listening, empathy, and clear communication
- Provide tailored guidance and solutions based on individual customer needs
- Manage sensitive or complex queries with professionalism and care
- Work collaboratively with internal teams to resolve issues efficiently
- Contribute to continuous improvement by sharing feedback and ideas to enhance customer and employee experience
- Maintain productivity and performance within a fast-paced contact centre environment
Requirements
- Previous experience in a customer service or customer-facing role
- Excellent communication and interpersonal skills
- Strong problem-solving ability with a proactive, ownership-driven approach
- Ability to build trust and influence customers positively
- Resilience and ability to manage challenging or sensitive interactions
- Comfortable working in a fast-paced, target-driven environment
- Experience in a contact centre or high-volume customer service setting
- Experience handling complex or emotionally sensitive customer cases
Additional Information
- Annual discretionary bonus
- 28 days annual leave with option to buy/sell days
- Hybrid working (up to 2 days from home per week)
- Private medical insurance and critical illness cover
- Life assurance (4x salary)
- Electric/hybrid car salary sacrifice scheme and cycle-to-work scheme
- Employee discount platform
- Access to wellbeing and healthcare apps
- One paid volunteering day per year
- Free parking
- Subsidised restaurant
- Free refreshments and healthy snacks
Working hours: 38 hours per week on a shift rota: Monday to Friday: 08:30 – 18:15, 1 in 4 Saturdays: 09:00 – 13:00. Hybrid working model with a mix of office and home-based work. Our client is committed to building an inclusive and diverse workplace and welcomes applications from all backgrounds.
Customer Service Specialist in Edinburgh employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Specialist in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about making a difference in people's lives and how you can bring that passion to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. We love seeing how your skills match the role, so don’t be shy about showcasing your previous customer service roles and any specific achievements!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively – it’s all about making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at DiverseJobsMatter
✨Know the Company Inside Out
Before your interview, take some time to research the organisation. Understand their mission, values, and the specific role of a Customer Service Specialist. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in making a difference.
✨Showcase Your Communication Skills
As a Customer Service Specialist, communication is key. Practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you’ve successfully resolved customer queries or built strong relationships. This will demonstrate your ability to connect with customers effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Think about times when you’ve dealt with challenging interactions or complex queries. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to illustrate your problem-solving skills and resilience.
✨Emphasise Continuous Improvement
The role focuses on development and progression, so be ready to discuss how you’ve contributed to improving processes in previous roles. Share ideas you have for enhancing customer experience and how you can bring that proactive mindset to their team.