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- Tasks: Support car dealerships and customers via phone, email, and live chat.
- Company: Join a dynamic team focused on enhancing customer application experiences.
- Benefits: Enjoy a competitive salary, hybrid working options, and opportunities for progression.
- Why this job: Be part of a unique culture that values empowerment and personal growth.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Full-time role with a 4-week rotating shift schedule.
The predicted salary is between 24300 - 28000 £ per year.
We are currently recruiting for Application Experience Advisors\’ to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and our Scheme customers across phone, email and live chat. Ultimately, you will ensure where possible that you deliver an excellent end to end service to your customers; the Scheme users.
This is a varied role where you will have the chance to work together with other areas of your team and also the wider business.
This is a Full-Time position covering 37 hours a week with brilliant starting salary of £32,340 This also has the potential to increase up to £37,203 with our in-house progression programme within the business.
The shifts will be based on a 4 week rotation:
• 08.00am-16.00pm
• 09.00am-17.00pm
• 09.30am-17.30pm
• 11.00am-19.00pm.
As well as Monday – Friday, there will be 1 week in 4 where you will work a Saturday 9am-5pm. Shift includes 3 in 5 Bank Holidays and all include 1-hour breaks.
About The Assessment and what to expect
• You will be invited to complete a telephone role play which will involve 2 scenarios and completed with one of our Application Experience Team Managers
• If successful, you would then be invited to come along to our Bristol office to complete an assessment. This would involve a system exercise, interview and you will also get the opportunity to sit in with one of our Application Experience Advisors to gain further insight into the role.
About You
To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer experience at the centre of your thought processes. You look to meet their needs and solve their problems. Be a natural listener and good communicator, the kind of person who can empathise with a customer, understand what they want and work out what to do next whilst always looking to improve the customers experience.
As you will be communicating with a range of customers, dealers and internal stakeholders, it is important that you have strong communication skills both verbal and written and you can manage your own time independently whilst working as part of a team.
What\’s most important to us is that you bring your whole self in to work with you every day, take ownership of your calls and are passionate about what you do. Our working environment is quite unique, we believe in empowering people to make their own decisions and with our hybrid working pattern this allows you to manage your own time.
To provide our best, we work to a set of values, chosen by our own employees, that together shape all we do:
• We find solutions
• We drive change
• We care
As well as the above, you should enjoy focussing on your own development, regularly investing time for self-improvement to continuously improve and grow your skills. Within this the opportunity for progression within the company could be just around the corner!
Minimum criteria:
• Customer Service experience
• Experience of working in a customer focused environment, meeting KPI’s and call quality targets
• Basic knowledge of PC literacy within a Windows environment
• Clear and articulate telephone manner
• A genuine interest in providing excellent Customer Service
• Ability to work under pressure in a fast-paced environment
About The Assessment and what to expect
• You will be invited to complete a telephone role play which will involve 2 scenarios and completed with one of our Application Experience Team Managers
• If successful, you would then be invited to come along to our Bristol office to complete an assessment. This would involve a system exercise, interview and you will also get the opportunity to sit in with one of our Application Experience Advisors to gain further insight into the role.
DiverseJobsMatter | Customer Support Specialist employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DiverseJobsMatter | Customer Support Specialist
✨Tip Number 1
Familiarize yourself with common customer service scenarios. Since you'll be doing a telephone role play, practice handling different types of customer inquiries and complaints to showcase your problem-solving skills.
✨Tip Number 2
Brush up on your communication skills. As the role requires strong verbal and written communication, consider practicing active listening and clear articulation to ensure you can empathize with customers effectively.
✨Tip Number 3
Understand the company's values and how they relate to customer service. Be prepared to discuss how you embody these values in your work, as this will demonstrate your alignment with the company culture.
✨Tip Number 4
Prepare for the assessment day by researching the company and its services. Knowing the ins and outs of what you’ll be supporting will help you feel more confident and capable during the system exercise and interview.
We think you need these skills to ace DiverseJobsMatter | Customer Support Specialist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the responsibilities of a Customer Support Specialist. Highlight your customer service experience and how it aligns with the role.
Tailor Your CV: Customize your CV to emphasize relevant skills and experiences that match the job requirements. Focus on your customer service background, communication skills, and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's values. Mention specific examples of how you've driven change or found solutions in previous roles.
Prepare for the Assessment: Familiarize yourself with the assessment process mentioned in the job description. Practice role-playing scenarios to improve your telephone manner and problem-solving skills, as these will be crucial during the interview.
How to prepare for a job interview at DiverseJobsMatter
✨Prepare for Role Play Scenarios
Since the interview includes a telephone role play with two scenarios, practice common customer service situations. Think about how you would handle different customer inquiries and complaints, focusing on empathy and problem-solving.
✨Showcase Your Customer-Focused Attitude
During the interview, emphasize your commitment to delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs.
✨Demonstrate Strong Communication Skills
As communication is key in this role, be clear and articulate in your responses. Practice active listening during the interview, showing that you can understand and respond to questions thoughtfully.
✨Highlight Your Adaptability
The role requires working under pressure in a fast-paced environment. Be prepared to discuss how you've successfully managed time and adapted to changing situations in previous jobs.
