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- Tasks: Lead and develop a high-performing Customer Support team to enhance customer experiences.
- Company: Join a brand that values exceptional service and continuous improvement.
- Benefits: Enjoy opportunities for growth, collaboration, and a dynamic work environment.
- Why this job: Make a real impact by creating seamless customer experiences and fostering long-term relationships.
- Qualifications: Experience with CRM platforms, strong leadership skills, and excellent communication required.
- Other info: Ideal for self-starters who thrive in problem-solving and team environments.
The predicted salary is between 36000 - 60000 £ per year.
As Customer Support Manager, you will maximise the efficiency and effectiveness of the Customer Support team and ensure an exceptional customer experience is achieved by managing the day-to-day resolution of lead enquiries and customer interactions, delivering a multi-channel response that meets individual customer needs. You will ensure all customer responses are in line with current policy and procedures and support customers in making the right decisions about their next steps, sharing insight and feedback whilst negotiating for change where necessary.
Major objectives
You will be responsible for leading, motivating and developing a high-performing knowledgeable team who are ambassadors for our brand and provide an outstanding first-time-right service, meet performance goals, resolve customer problems, collaborate successfully with internal functions and drive continuous improvement. You will continually review and monitor the effectiveness of current working practices, adapting and delivering change where necessary, including recommending technological solutions where appropriate. A key focus will be creating a seamless customer experience that increases satisfaction, progression and retention and fosters long-term relationships to support business growth.
What are we looking for?
- Experience with CRM and technology platforms.
- A strong understanding of customer service strategies and techniques.
- Prior experience of People Management and team leadership.
- Excellent written and verbal communication skills.
- Educated to at least A-Level standard or equivalent.
- A practical self-starter with a high degree of initiative and a problem-solving mindset.
Customer Service Support Manager employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support Manager
✨Tip Number 1
Familiarize yourself with the latest customer service technologies and CRM platforms. Being well-versed in these tools will not only enhance your application but also demonstrate your commitment to improving customer experiences.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples of how you've motivated and developed teams in the past. Highlighting your ability to lead a high-performing team will resonate well with us.
✨Tip Number 3
Prepare to discuss your approach to problem-solving and continuous improvement. We value candidates who can think critically and adapt to changing circumstances, so be ready to share relevant experiences.
✨Tip Number 4
Research our company culture and values to align your responses during the interview. Understanding what makes us unique will help you articulate how you can contribute to our mission of delivering exceptional customer service.
We think you need these skills to ace Customer Service Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM and technology platforms, as well as your people management skills. Use specific examples that demonstrate your ability to lead and motivate a team.
Craft a Compelling Cover Letter: In your cover letter, emphasize your understanding of customer service strategies and techniques. Share insights on how you have previously improved customer experiences and resolved issues effectively.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application is clear, concise, and free of errors. Consider including examples of how you've successfully communicated with customers or team members in the past.
Highlight Problem-Solving Abilities: Demonstrate your practical self-starter attitude and problem-solving mindset by providing examples of challenges you've faced in previous roles and how you overcame them. This will show your initiative and capability to adapt to change.
How to prepare for a job interview at DiverseJobsMatter
✨Showcase Your Leadership Skills
As a Customer Support Manager, you'll need to lead and motivate your team. Be prepared to discuss your previous experiences in people management and how you've successfully developed high-performing teams.
✨Demonstrate Your Customer Service Knowledge
Familiarize yourself with current customer service strategies and techniques. Be ready to share examples of how you've implemented these strategies in past roles to enhance customer satisfaction and retention.
✨Highlight Your Problem-Solving Abilities
The role requires a practical self-starter with a problem-solving mindset. Prepare to discuss specific challenges you've faced in customer service and how you approached resolving them effectively.
✨Discuss Your Experience with Technology
Since experience with CRM and technology platforms is essential, be sure to mention any relevant tools you've used. Explain how you've leveraged technology to improve customer interactions and streamline processes.
