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For Companies At a Glance
- Tasks: Engage with customers, resolving enquiries and enhancing their experience with genuine support.
- Company: Join a supportive company that values employee empowerment and authentic interactions.
- Benefits: Enjoy competitive pay, annual leave, health insurance, and flexible working options.
- Why this job: Make a real impact in customer service while developing your skills in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills are preferred.
- Other info: Hybrid work model with great perks like free coffee and healthy snacks.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Our client is seeking a Customer Experience Specialist to join their team. This is an opportunity to make a meaningful impact, working in a supportive environment where employees are empowered to take ownership of customer interactions. Calls are not scripted, allowing for genuine engagement and tailored support.
Responsibilities
- Handling customer enquiries with empathy, ensuring calls are owned through to resolution.
- Building trust and influencing customer decisions by sharing knowledge in a clear and accessible way.
- Managing sensitive interactions in a fast-paced environment while remaining focused and productive.
- Continuously seeking ways to enhance the customer and employee experience by embracing innovation and change.
Role details
The position is 38 hours per week, Monday to Friday (8:30 am – 6:15 pm), with 1 in 4 Saturdays (9 am – 1 pm). Hybrid working allows up to two days per week from home.
Location: Bristol, England, United Kingdom
When office-based, employees benefit from free parking, barista coffee, a subsidised restaurant, and complimentary fruit and healthy snacks.
About You
The successful candidate will be:
- An achiever: motivated, determined, and able to own tasks through to completion.
- A communicator: an active listener with excellent interpersonal skills.
- An influencer: able to establish trust and adapt communication for different audiences.
- Resilient: capable of managing sensitive calls and remaining focused in challenging situations.
Previous experience in a customer service role is desirable.
Recruitment Process
- Online application (CV submission).
- Online task-based assessment (30–45 minutes), with personalised feedback provided.
- Phone call to discuss availability, location, and training.
- Hiring offer.
Benefits
- Annual discretionary bonus.
- Life assurance (4x salary).
- 28 days annual leave (with option to buy and sell days).
- Funded Private Medical Insurance.
- Critical illness insurance.
- Access to healthcare apps including Peppy, Unmind, and Digital GP.
- Health screening for employees over 50.
- 1 paid volunteering day per year.
- Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme.
- Employee discount scheme with a wide range of retailers.
- Voluntary benefits such as dental insurance, health screenings, gym memberships, and charitable giving.
- On-site facilities including an allotment, prayer room, and quiet spaces.
Diversity & Inclusion
Our client is committed to fostering a diverse and inclusive workplace where all employees are encouraged to be their authentic selves. Applications are welcomed from all backgrounds, and equal opportunity is assured regardless of race, nationality, ethnicity, sexual orientation, age, disability, or gender. Hybrid working and flexible arrangements are supported where possible.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service
Industries
- Business Consulting and Services
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Customer Experience Specialist employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you understand what they stand for, you can tailor your conversations to resonate with them.
✨Tip Number 2
Practice makes perfect! Before any interviews or assessments, do some mock calls or role-plays with a friend. This will help you feel more confident and ready to handle those customer interactions like a pro.
✨Tip Number 3
Be yourself! Authenticity goes a long way in customer service roles. Share your personal experiences and how they’ve shaped your approach to customer care during your discussions.
✨Tip Number 4
Don’t forget to follow up! After your interview or assessment, drop a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reinforce your interest in joining their team!
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Experience Specialist role. Highlight any previous customer service experience and showcase how you've handled sensitive interactions.
Showcase Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. We want to see how you can convey information effectively, so don’t hold back on demonstrating your interpersonal skills!
Be Authentic: We value genuine engagement, so let your personality shine through in your application. Share your passion for customer service and how you’ve made a difference in past roles—this will help us see the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you're keen to join our team!
How to prepare for a job interview at DiverseJobsMatter
✨Know the Company and Role
Before your interview, take some time to research the company and understand the role of a Customer Experience Specialist. Familiarise yourself with their values, mission, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Empathy Skills
Since the role involves handling customer enquiries with empathy, prepare examples from your past experiences where you've successfully managed sensitive interactions. Think about how you built trust and resolved issues, as this will demonstrate your ability to connect with customers on a personal level.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This not only shows that you’re engaged but also highlights your communication skills, which are crucial for the role. Remember, it’s all about making genuine connections!
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a fast-paced environment. Prepare by thinking through potential challenges you might face as a Customer Experience Specialist and how you would handle them. This will showcase your resilience and adaptability, key traits for the position.
