At a Glance
- Tasks: Support customers and partners, resolve enquiries, and improve experiences in a collaborative team.
- Company: Join a purpose-driven organisation focused on professional development and inclusion.
- Benefits: Enjoy 25 days annual leave, health cash plan, and flexible hybrid working.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real impact by enhancing customer journeys and solving complex issues.
- Qualifications: Strong communication skills and experience in customer service or operations required.
The predicted salary is between 29955 - 29955 £ per year.
Our client is seeking a proactive and customer-focused Customer & Partner Operations Advisor to join a collaborative operations and support team within a professional membership and qualifications environment. This role is ideal for an experienced customer service or operations professional who enjoys problem-solving, delivering high-quality support, and working across teams to improve customer and partner experiences. The successful candidate will manage operational activities, handle second-line enquiries and escalations, and provide accurate guidance on processes, products, and services. The position offers an excellent opportunity to join a purpose-driven organisation with a strong commitment to professional development, wellbeing, and inclusion.
Responsibilities
- Deliver operational activities accurately and efficiently in line with organisational procedures and service standards
- Provide clear and professional guidance on policies, processes, and services
- Investigate and resolve second-line customer and partner enquiries and escalations
- Maintain accurate records of interactions, actions, and resolutions within internal systems
- Support customers and partners in making informed decisions regarding products and services
- Identify vulnerable customers and elevate safeguarding concerns appropriately
- Handle sensitive customer data securely and in accordance with data protection requirements
- Collaborate with internal teams and subject matter experts to resolve complex issues
- Contribute to process improvements and customer journey enhancements
- Maintain and update process documentation and knowledge resources
Requirements
- Strong verbal and written communication skills
- Excellent problem-solving and active listening abilities
- Experience within customer service, operations, or support-based environments
- Ability to manage multi-channel enquiries professionally and effectively
- Strong organisational skills with excellent attention to detail
- Collaborative approach with the ability to work across teams
- Positive, adaptable, and solutions-focused mindset
- Experience using CRM systems or digital platforms
- Understanding of professional membership bodies, awarding organisations, or regulated environments is desirable
- Educated to A-Level standard or equivalent, ideally within business, communications, or customer relations disciplines
Hybrid working model with flexible working opportunities. 25 days annual leave plus bank holidays, increasing with service. Life assurance and critical illness cover. Health cash plan. Enhanced maternity and shared parental leave provisions. Regular wellbeing initiatives and support programmes. Cycle to Work scheme. Inclusive and supportive workplace culture.
Diversity & Inclusion
Our client is committed to building an inclusive and welcoming workplace where individuals from all backgrounds can thrive. Recruitment decisions are based on skills, experience, and potential, and applications from diverse candidates are strongly encouraged.
Customer and Partner Operations Advisor employer: DiverseJobsMatter
Join a purpose-driven organisation in London/Canary Wharf that prioritises professional development, wellbeing, and inclusion. As a Customer and Partner Operations Advisor, you'll thrive in a collaborative environment that values your contributions and offers extensive benefits, including 25 days of annual leave, health cash plans, and regular wellbeing initiatives. This role not only provides meaningful work but also fosters growth opportunities within a supportive culture that champions diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Partner Operations Advisor
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and operations. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you’ve tackled challenges in previous roles, especially in customer-focused environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Customer and Partner Operations Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and operations. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love a proactive mindset, so share those stories that demonstrate your ability to resolve issues effectively!
Be Clear and Professional:When writing your application, keep it clear and professional. Use straightforward language and make sure to proofread for any typos or errors. We appreciate attention to detail, and it reflects your communication skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at DiverseJobsMatter
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer and Partner Operations Advisor. Familiarise yourself with the key tasks like managing operational activities and handling second-line enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves resolving customer and partner issues, prepare examples from your past experiences where you've successfully tackled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities effectively.
✨Communicate Clearly and Professionally
Strong verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. During the interview, be sure to listen actively and respond thoughtfully to questions, demonstrating your ability to communicate effectively across teams.
✨Emphasise Your Collaborative Spirit
This role requires working closely with various teams, so it's important to showcase your collaborative approach. Share examples of how you've worked with others to improve processes or enhance customer experiences. Highlighting your adaptability and solutions-focused mindset will resonate well with the interviewers.
