Credit Controller

Eligibility: Applicants must have the right to work in the UK (visa sponsorship is not available)

Overview

Our client is seeking a detail-oriented Credit Controller to manage credit control and instalment billing activities within a structured finance function. This role plays a key part in ensuring timely cash collection, accurate ledger management, and effective resolution of complex account queries.

The position acts as a bridge between transactional finance activities and internal and external stakeholders, contributing to the overall effectiveness, accuracy, and efficiency of the Credit Control operation.

Responsibilities

• Take ownership of a portfolio of accounts, ensuring timely collection of outstanding balances and accurate cash allocation within core systems.
• Escalate overdue debt or cash allocation issues internally or externally to ensure prompt resolution.
• Review and reconcile intermediary statements, identifying and raising queries using internal tools.
• Analyse recurring queries, identifying root causes and working collaboratively with stakeholders to reduce future issues.
• Maintain accurate customer ledgers and support basic accounts receivable and payable activities where required.
• Develop, maintain, and improve process documentation and user guides in line with internal standards.
• Ensure accurate and timely data capture across all processes to support effective management information.
• Review processes and related data, highlighting risks or inefficiencies and proposing practical improvements.

Requirements

• Strong numeracy and literacy skills with high attention to detail.
• Customer service experience with effective communication, negotiation, and influencing skills.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to analyse detailed financial and operational reports.
• Previous experience in credit control or within an insurance or financial services environment is desirable but not essential.
• Experience within commercial or specialty insurance markets is advantageous.
• Additional language skills are beneficial but not required.
• Competitive salary and flexible benefits package.
• 30 days’ annual leave, with the option to purchase additional days.
• Hybrid and flexible working arrangements, including alternative working patterns.
• Comprehensive private medical insurance for employees and dependants.
• Inclusive and enhanced family leave policies.
• Opportunity for short-term remote working from approved overseas locations.
• Sustainable pension and investment options aligned to environmental objectives.
• Strong focus on development, process improvement, and internal career progression.

Application Process

Candidates are encouraged to apply promptly. Our client reserves the right to close the vacancy early if application volumes are high to ensure a positive candidate experience. Applications submitted after closure cannot be considered.