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For Companies At a Glance
- Tasks: Manage broker accounts, collect premiums, and analyse financial data.
- Company: QBE is a global insurer with a mission to create a resilient future.
- Benefits: Enjoy hybrid work, flexible wellbeing initiatives, and comprehensive training.
- Why this job: Join a supportive team and kickstart your career in a dynamic environment.
- Qualifications: No experience needed; just bring your communication skills and attention to detail.
- Other info: Complete an online assessment as part of the recruitment process.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Primary Details
Time Type: Full time
Worker Type: Employee
Credit Controller
Chelmsford
Permanent (Hybrid)
At QBE, our purpose is to enable a more resilient future.
We are an international insurer and reinsurer with a local presence in 27 countries.
The Opportunity
This is an exciting time to be joining us as we embark on several projects. We\’re seeking individuals who are looking for a chance to establish their career in a supportive environment where anything is possible. Are you ready to grow your career with us? If you are a team player with a desire to learn, then this is the role for you.
*** Please note as part of the recruitment process, if selected, you\’ll be asked to complete an online assessment. We will email you with more details. ***
Your new role
Reporting to the Credit Control Team Leader, you\’ll ensure prompt collection and reconciliation of premiums, minimisation of bad debts and maximisation of cash flow. You\’ll provide experience and support to the management team by ensuring daily and monthly targets are met with problems identified and overcome. You\’ll also work with our European Team in the UK and the Teams in the European branches.
Main responsibilities:
- Take full ownership of the Broker Accounts. Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity.
- Review Broker statements, ensuring that any unreconciled premiums are completed.
- Identify Brokers with high volumes of queries, identifying reasons for queries enabling development of strategies to eliminate the need for queries, in collaboration with all parties concerned.
- Develop, maintain and enhance process documentation and user guides following the Document Standards templates.
- Analyse all processes related data, highlighting areas of concerns and propose working solutions where applicable.
- Ensure quality and timely data capture across all processes is accurate enabling effective MI.
- Analyse all processes and related data, highlighting areas of concerns and propose working solutions where applicable.
About you
We\’d like to hear from you if you can build and maintain relationships easily and have great attention to detail. No prior experience is needed – comprehensive training will be provided.
Skills you\’ll need:
- Customer service experience with good communications, negotiation and influencing skills.
- Experience using MS office applications, Word, Excel, PowerPoint.
- Good understanding and ability to analyse detailed reports.
- Experience working within insurance will be advantageous, ideally underwriting administration and/or credit control experience within the Commercial/London Insurance market.
- An additional language would be advantageous but not essential.
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
#LI-Hybrid
What next?
If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment – what if it was yours too?
APPLY NOW and let’s make it happen!
Skills:
Account Reconciliations, Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Data Reporting, Financial Products, Intentional collaboration, Managing performance, Payment Systems, Reporting and Analysis, Risk Management, Sound Judgment, Stakeholder Management
How to Apply:
To submit your application, click \”Apply\” and follow the step-by-step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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Credit Controller employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly in credit control and underwriting administration. Understanding the specific terminology and processes will help you stand out during interviews and discussions.
✨Tip Number 2
Brush up on your MS Office skills, especially Excel, as data analysis is a key part of the role. Consider taking an online course or tutorial to enhance your proficiency, which can be a great talking point in your interview.
✨Tip Number 3
Prepare for the online assessment by practising similar tests available online. This will not only boost your confidence but also help you manage your time effectively during the actual assessment.
✨Tip Number 4
Network with current or former employees of QBE on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Credit Controller role, which can give you an edge in your application.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Credit Controller role. Focus on customer service experience, communication skills, and any familiarity with financial data reporting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your desire to grow within a supportive environment and how your skills can contribute to QBE's vision of enabling a more resilient future.
Highlight Relevant Skills: In your application, emphasise skills such as account reconciliations, critical thinking, and stakeholder management. These are key attributes for the role and will demonstrate your suitability.
Prepare for the Online Assessment: Since an online assessment is part of the recruitment process, review common assessment types related to credit control and financial analysis. Practising these will help you feel more confident when the time comes.
How to prepare for a job interview at DiverseJobsMatter
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Credit Controller. Familiarise yourself with tasks like managing broker accounts and reconciling premiums, as this will help you answer questions confidently.
✨Showcase Your Communication Skills
Since the role requires strong communication and negotiation skills, prepare examples from your past experiences where you've successfully resolved issues or built relationships. This will demonstrate your ability to handle customer queries effectively.
✨Prepare for the Online Assessment
As part of the recruitment process, you'll need to complete an online assessment. Make sure to practice relevant skills, especially in data analysis and MS Office applications, to ensure you're well-prepared.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
