At a Glance
- Tasks: Design seamless customer journeys and improve service experiences across digital and partner channels.
- Company: Dynamic company in Bristol or London focused on inclusive customer experiences.
- Benefits: Competitive salary, hybrid work, private medical insurance, and wellness support.
- Other info: Collaborative culture with excellent career development opportunities.
- Why this job: Make a real impact by shaping customer experiences and driving meaningful change.
- Qualifications: Experience in CX design, strong storytelling skills, and proficiency with design tools.
The predicted salary is between 40000 - 50000 £ per year.
Location: Bristol or London (Hybrid)
Employment Type: Full-Time
Salary: Competitive
Overview
Our client is seeking an experienced CX Designer to help shape and deliver seamless, inclusive, and strategically aligned customer experiences across complex service environments. This role will focus on designing and evolving end-to-end customer journeys across digital, assisted, and partner‑led channels, ensuring customers experience services as connected, intuitive, and confidence‑building throughout their interactions. Working within a collaborative Customer Experience Planning and Change function, the successful candidate will partner with multidisciplinary teams across Product, UX, Technology, Operations, and Insight functions to define service visions, improve customer journeys, and influence enterprise‑wide experience strategy. This is an excellent opportunity for an experienced service or customer experience designer who enjoys solving complex problems, influencing strategic decisions, and driving meaningful improvements through evidence‑led design.
Responsibilities
- Lead end-to-end service and CX design activities across discovery, definition, and early delivery phases.
- Create and evolve customer experience visions, service blueprints, and journey roadmaps across multiple initiatives.
- Design joined‑up customer experiences across digital, assisted, and partner‑led channels.
- Identify and resolve service pain points, process gaps, and experience inconsistencies.
- Translate research, insight, and strategic objectives into practical service models and customer journeys.
- Define experience principles, success measures, and design guardrails to support delivery teams.
Collaboration & Stakeholder Engagement
- Facilitate workshops, co‑design sessions, and collaborative design activities with customers, stakeholders, and delivery teams.
- Influence strategic decisions around customer experience priorities, investment, and service improvements.
- Provide strategic oversight across programmes and squads to ensure alignment with CX principles.
- Collaborate closely with UX Designers, Researchers, Product Managers, Technology, Operations, and Insight teams.
- Present service design concepts and recommendations to senior stakeholders.
- Champion inclusive and accessible design practices.
- Ensure customer experience decisions consider operational, technological, and partner impacts.
- Support continuous improvement of customer experience design methodologies, tools, and practices.
- Mentor and coach designers and non‑designers to build service design capability across teams.
- Stay informed on emerging CX trends, tools, and AI‑enabled design approaches.
Requirements
- Proven experience as a Customer Experience Designer or Service Designer within complex or matrix organisations.
- Strong experience designing end‑to‑end customer journeys and service experiences.
- Experience working within Agile and multidisciplinary delivery environments.
- Proficiency with design and collaboration tools such as Miro, Figma, or similar platforms.
- Experience delivering customer experience initiatives within regulated environments.
- Familiarity with journey management tools such as TheyDo or equivalent.
- Experience supporting digital transformation and service improvement programmes.
- Strong storytelling, communication, and visualisation skills.
- Excellent stakeholder management and influencing capabilities.
- Ability to manage multiple priorities while maintaining attention to detail.
- Strong commercial awareness and ability to align CX recommendations to business outcomes.
- Understanding of inclusive design principles and accessibility best practices.
Preferred Experience
- Experience working across digital, operational, and partner‑led customer ecosystems.
- Exposure to AI‑supported design tools and methodologies.
- Experience mentoring or coaching teams in service design practices.
Our client offers a competitive and flexible benefits package designed to support wellbeing, collaboration, and career development, including:
- Competitive salary package
- Hybrid and flexible working arrangements
- Private medical insurance
- Life assurance
- Annual leave allowance with holiday purchase options
- Health and wellbeing support programmes
- Employee discount and lifestyle benefits
- Enhanced family leave policies
- Volunteering and community engagement initiatives
- Inclusive and collaborative workplace culture
Application Process
If you are passionate about designing meaningful customer experiences and driving positive change through service design, we encourage you to apply. Please submit your CV for consideration. Suitable applicants will be contacted to discuss the opportunity further.
CX Designer in Bristol employer: DiverseJobsMatter
Our client is an exceptional employer, offering a dynamic and inclusive work culture that prioritises collaboration and employee growth. With competitive salaries and a flexible benefits package, including private medical insurance and enhanced family leave policies, employees are supported in their professional and personal lives. The hybrid working model in vibrant locations like Bristol or London further enhances the appeal, making it an ideal environment for CX Designers eager to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land CX Designer in Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or attend local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in CX design. Use real examples of customer journeys you've improved and be ready to discuss them in interviews.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or mentors. Focus on articulating your design process and how you tackle complex problems.
✨Tip Number 4
Apply through our website! We love seeing passionate candidates who are eager to make a difference in customer experience. Don’t hesitate to showcase your unique approach to service design!
We think you need these skills to ace CX Designer in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the CX Designer role. Highlight your experience in designing end-to-end customer journeys and any relevant tools you've used, like Miro or Figma.
Showcase Your Collaboration Skills:Since this role involves working with multidisciplinary teams, emphasise your ability to collaborate effectively. Share examples of how you've facilitated workshops or co-design sessions in the past.
Be Evidence-Led:Demonstrate your problem-solving skills by including specific examples of how you've used research and insights to improve customer experiences. This will show us that you can translate strategic objectives into practical service models.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at DiverseJobsMatter
✨Know Your Customer Journeys
Before the interview, dive deep into understanding customer journeys and service design principles. Be ready to discuss specific examples of how you've designed end-to-end experiences and resolved pain points in previous roles. This will show your expertise and passion for CX design.
✨Showcase Your Collaboration Skills
Since this role involves working with multidisciplinary teams, prepare to share stories about successful collaborations. Highlight instances where you facilitated workshops or co-design sessions, and how you influenced strategic decisions. This will demonstrate your ability to work well with others.
✨Familiarise Yourself with Tools
Make sure you're comfortable discussing design and collaboration tools like Miro and Figma. If you've used journey management tools like TheyDo, mention that too! Being able to talk about your proficiency with these tools will give you an edge in the interview.
✨Stay Updated on CX Trends
Research the latest trends in customer experience and AI-enabled design approaches. Bring up any recent developments or tools you've come across that could benefit the company. This shows your commitment to continuous improvement and staying ahead in the field.
