Airport duty Officer

Provide operational support to the airport duty manager and support our ground service provider in delivering a punctual, safe and reliable operation.

What you’ll do:

• Providing the Airport Duty Manager with data gathered from visual inspections / audits
• Provide information for the ADM to utilise resource effectively
• Perform eSocc/ QAI inspections
• Enable PTS delivery throughout the operational flow, e.g. from check-in all the way to final departure
• Supporting the Airport Duty Manager with supplier relationship meetings ensuring all insights are taken away for collaborative working
• Conduct ad-hoc checks/inspections at LGW
• Perform & take ownership of PCI compliance at LGW
• Conduct daily flight file checks, training record review and delay codes mitigation
• Proactive issue resolution to minimise disruption and maintain a punctual and safe operation
• Effective communication and collaboration with ADM and key stakeholders to ensure alignment on the operation
• Timely and accurate data reporting to support performance improvements
• Promotion and leadership of BA’s safety and security culture

What you’ll bring to us:

• Able to coordinate internal and external stakeholders to ensure business needs are met
• Able to quickly build effective relationships at all levels and across a broad mix of cultures
• Strong communications skills with the ability to present information clearly
• Able to travel to locations throughout Europe when required to support wider ground operations team.
• Hold a full driving licence (Desirable)

Your experience:

• Experience of working at supervisory level in an operational area within the aviation/airline industry. (Desirable)
• Experience in safety reporting (Essential)
• Knowledge of BA-specific policies and procedures (Essential)
• Experience in driving operational improvements and work toward agreed targets (Essential)
• Knowledge of MS Office applications and experience of analysis using Excel, producing reports and presentations, etc.(Essential)