International Logistics Coordinator - Hybrid in Stoke-on-Trent

My client is a specialist clinical trial supply company that prides itself on delivering exceptional service to their customers and has built strong partnerships and networks on a global level to provide the best products for a variety of clinical trials. Due to expansion, they are seeking a Logistics Co-ordinator with pharmaceutical experience to support operations and compliance activities within their European Head Office in Limerick. This role will be part office/home based.

Key Responsibilities:

• Co-ordinate and execute the shipping of products on a global basis ensuring all activities conform to GDP.
• Creation and management of shipping documents, internal and external, on a global basis.
• Management and execution of inbound deliveries with the warehouse(s) including scheduling, receipt of products, stock inventory reconciliation.
• Arrange transportation and orchestrate deliveries to meet customer demand with limited delay, including obtaining shipping costs, scheduling collections and deliveries, resolving issues and seeing the process through to delivery.
• Handling import and export procedures as required, with the courier and/or warehouse.
• Supporting the arrangements for shipping hazardous products.
• Temperature monitoring of shipments and associated tasks to include documenting and escalating excursions and deviations to Senior Management.
• Courier relation support and key contact for courier requirements.
• Warehouse relation support and key contact for shipping and distribution.
• Support reviews of freight costs, transportation rates, and route validations.
• Proactively identify opportunities to reduce shipping costs (inbound and outbound) with strategies such as group collections for orders.
• Operational reporting and administration tasks.
• Maintain a thorough understanding of the required Standard Operating Procedures (SOP); and ensure actions are in line with the SOPs and Good Distribution Practice.
• Ensure that the highest level of service is delivered to clients and service providers.
• Maintain a high level of communication both externally with suppliers, vendors and clients and internally with the team.
• Work closely with the Clinical Trial account management team to ensure that the product collection and delivery process is streamlined for every customer order and effective communication is achieved.
• Maintain a high level of accurate documentation in line with internal policies and procedures.
• Ensure that objectives set within company KPIs are achieved in line with strategic company goals.
• Provide cover and support to the Operations and Compliance manager as required, particularly during periods of annual leave.

Skills required for the role:

• Logistics and/or distribution experience is essential.
• Experience in shipping pharmaceuticals products is preferred.
• A good and thorough understanding of GDP is desirable.
• A passion to provide excellent service levels.
• Potentially educated to degree level but not essential.
• Ability to work without supervision utilising own initiative but very much a team player.
• The ability to multi-task and to work well under pressure.
• Excellent self-planning and organisational skills.
• High level of attention to detail.
• Able to provide proactive solutions to resolve issues in an effective and swift manner.
• Negotiation skills.
• Proficient in MS Office packages such as Excel and Word.

This role is a Monday to Friday role, 37.5 hours per week, with 3 days from home and 2 days in the office (Tuesday & Thursday).