At a Glance
- Tasks: Provide top-notch customer service in a fast-paced logistics environment.
- Company: A rapidly growing logistics business with exciting expansion plans.
- Benefits: 22 days holiday, life assurance, discounts, and career progression.
- Other info: Dynamic role with no two days the same, perfect for ambitious individuals.
- Why this job: Join a friendly team and build a rewarding career in logistics.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 27000 - 33000 £ per year.
My client is a fast growing logistics business with a network of 11 sites in the UK currently with further expansion plans on the horizon. You will be working alongside operations providing a professional & seamless service to their customers. You will be working in a fast paced environment where no two days are the same. Due to further expansion they are seeking a customer service executive to join their friendly team. This is a fantastic opportunity for someone who is motivated and ambitious and looking to build a career.
Responsibilities
- Taking inbound calls from key accounts with enquiries, orders and queries
- Working to customer KPIs on performance and resolutions
- Logging details onto in-house TMS system and producing performance reports
- Coordinating delivery bookings and monitoring timed deliveries, proactively communicating service issues
- Managing complaints and liaising with a number of stakeholders in the business to provide a timely solution
- Communicating with clients internal/external via telephone, email and face to face
- Building relationships
- Providing solutions
Skills required
- Experience of working within a logistics environment an advantage
- Strong communication skills
- Previous key account/customer service experience
- Resilience
- Able to deal with complaints
- Solution driven
- Strong IT skills
Benefits include
- 22 days holiday + bank holidays
- Life Assurance
- Employee Assistance Programme
- Lifestyle benefits/discounts
- Pension scheme
- Excellent working environment
- Genuine career progression opportunities
Customer Service Executive (Logistics) in Stalybridge employer: Diverse Talent Solutions Ltd
As a fast-growing logistics business, we pride ourselves on fostering a supportive and collaborative work culture that values each team member's contributions. With multiple sites across the UK and exciting expansion plans, we offer ample opportunities for professional growth and development, making it an ideal environment for those looking to build a meaningful career in transport planning.
Contact Details:
Diverse Talent Solutions Ltd Recruitment Team
