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For Companies At a Glance
- Tasks: Provide L2 desktop support and troubleshoot user issues with various devices.
- Company: Diverse Lynx LLC, a company that values diversity and inclusion.
- Benefits: Competitive salary, full-time position, and opportunities for growth.
- Why this job: Join a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Experience in Windows administration and basic networking; Japanese language skills preferred.
- Other info: Onsite role in Newark, NJ with a focus on teamwork and collaboration.
The predicted salary is between 60000 - 70000 £ per year.
Overview
Role: Desktop management | Windows Administrator
Location: Newark, NJ
Onsite
Fulltime
Salary: $60K PA to $70K PA
Responsibilities
- Provide L2 desktop support for desktops, laptops, printers, mobile devices, and peripherals following existing processes.
- Diagnose and troubleshoot user issues, including account setup, network configuration, and software/application issues.
- Perform OS installations, upgrades, patching, and driver updates.
- Coordinate with vendors for hardware repairs and warranty services/issues.
- Work with cross-functional teams on escalated issues and ensure SLA compliance for tickets, escalations, and service requests.
- Utilize remote support tools to troubleshoot and resolve user issues.
Technical Skills
- Windows 10 / Windows 11 administration
- Microsoft Office / Microsoft 365
- Active Directory / Azure AD
- Endpoint management tools (SCCM / Intune)
- Basic networking (TCP/IP, DNS, DHCP)
- Experience with ITSM tools (ServiceNow, Remedy, Jira, etc.)
Language Skills
- Japanese Language Proficiency (JLPT N2 / N3 or equivalent preferred).
- Ability to communicate technical issues in Japanese and English.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Desktop management | Windows Administrator in Newark on Trent employer: Diverse Lynx
Contact Detail:
Diverse Lynx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop management | Windows Administrator in Newark on Trent
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to desktop management and Windows administration. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you’ve got experience with tools like SCCM or Intune, be sure to highlight that in conversations. Real-world examples of how you’ve solved problems can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Desktop management | Windows Administrator in Newark on Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11 and any relevant desktop management skills. We want to see how your background aligns with the responsibilities listed in the job description.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical skills! Mention your experience with Active Directory, Microsoft 365, and any ITSM tools you've used. This is your chance to shine!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially when it comes to technical issues. Make it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Diverse Lynx
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and 11, as well as Microsoft Office and Microsoft 365. Be ready to discuss your experience with Active Directory and endpoint management tools like SCCM or Intune. The more confident you are in these areas, the better you'll impress the interviewers.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've diagnosed and resolved user issues in the past. Think about times when you dealt with account setups, network configurations, or software problems. Being able to articulate your problem-solving process will demonstrate your capability for the role.
✨Brush Up on Your Language Skills
Since Japanese language proficiency is preferred, make sure you're comfortable discussing technical issues in both English and Japanese. Practise explaining common IT concepts in Japanese to show that you can communicate effectively with a diverse team.
✨Familiarise Yourself with ITSM Tools
Get to know the ITSM tools mentioned in the job description, like ServiceNow, Remedy, or Jira. If you have experience with these platforms, be prepared to discuss how you've used them to manage tickets and service requests. This will show that you're ready to hit the ground running.