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- Tasks: Enhance customer journeys for Telco solutions and lead customer experience initiatives.
- Company: Leading tech organisation based in London with a focus on innovation.
- Benefits: Competitive car allowance, comprehensive benefits, and flexible remote work.
- Why this job: Make a real difference in customer experiences while working remotely.
- Qualifications: Strong background in customer experience and excellent communication skills.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 43200 - 72000 £ per year.
A leading tech organisation in London is seeking a Customer Experience Lead to enhance the customer journey primarily for Telco solutions. This full-time role is mainly remote, requiring only 2 days a month on-site in London.
The ideal candidate will have a strong commercial track record in customer experience, with expertise in UC and metrics reporting, and must demonstrate excellent communication and collaboration skills.
This position offers a competitive car allowance and comprehensive benefits.
Customer Experience Lead – Telco/UCaaS (Remote) in City of London employer: Dively Communications.com
Contact Detail:
Dively Communications.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Lead – Telco/UCaaS (Remote) in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in the Telco and UCaaS space on LinkedIn. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your customer experience successes. This will give you an edge during interviews.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it shows you're keen on joining our team. Plus, it makes tracking your progress easier!
We think you need these skills to ace Customer Experience Lead – Telco/UCaaS (Remote) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer experience, especially in Telco and UCaaS. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about enhancing customer journeys and how your background makes you the perfect fit for this role. Keep it engaging and personal!
Showcase Your Metrics Skills: Since metrics reporting is key for this role, make sure to include specific examples of how you've used data to improve customer experiences in your application. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dively Communications.com
✨Know Your Customer Experience Metrics
Make sure you brush up on key customer experience metrics relevant to Telco solutions. Be ready to discuss how you've used these metrics in past roles to drive improvements and enhance the customer journey.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples that highlight your ability to collaborate with different teams. Think of specific situations where your communication made a significant impact on customer satisfaction.
✨Familiarise Yourself with UCaaS Solutions
Dive deep into Unified Communications as a Service (UCaaS) offerings. Understand the latest trends and challenges in the industry so you can speak confidently about how you can enhance the customer experience in this area.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current customer experience strategies and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
