Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design of customer journeys for Telco and IT solutions.
- Company: Join a leading London-based tech organisation with a focus on innovation.
- Benefits: Enjoy a car allowance, training, great holidays, and health benefits.
- Why this job: Make a real impact on customer experiences in a dynamic tech environment.
- Qualifications: Experience in customer experience leadership within Telco or Communications is essential.
- Other info: Work mainly remote with just 2 days a month in London.
The predicted salary is between 36000 - 60000 £ per year.
This is a fantastic permanent opportunity with a leading London‑based tech organisation. The position is mainly remote with around 2 days per month in central London, working from home the rest.
As Customer Experience Lead, previous experience leading the customer journey for Telco / IT focused solutions is essential. Experience within Communications (ideally Cloud, UC, UCaaS, Contact Centre etc) is also essential. You should have experience understanding existing customer experience, mapping and reporting on journey, key touchpoints and metrics. The role will analyse customer touchpoints and journeys to design and map improvements, continuously enhancing the end customer experience. You will collaborate closely with Sales and Operations, focusing predominantly on the post‑sales journey while also helping shape pre‑sales processes and best practices. Excellent communication, collaboration and presentation skills are essential.
Key Responsibilities- Lead the design and mapping of end‑to‑end customer journey for Telco/Communications solutions.
- Analyse and report on customer touchpoints, metrics and journey outcomes.
- Collaborate with Sales, Operations and pre‑sales teams to implement best practices.
- Continuously improve customer experience based on insights and data.
- Proven commercial track record as Customer Experience Lead on Telco / Communications solutions.
- Experience with UC, UCaaS, Contact Centre or similar.
- Strong knowledge of post‑sales e2e customer journey design & mapping.
- Metrics and reporting expertise.
- Excellent communication and presentation skills.
- ITIL.
- Agile.
- Car allowance (£500).
- Training and career development.
- Great holiday, medical (including family), life assurance, gym, breakdown, 3rd‑party discounts, etc.
Location: Role requires 2 days per month onsite in London. Your application must clearly state availability. Applications without specified location may be rejected.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Marketing
Industries: Marketing Services
Customer Experience Lead IT, Telco, UCaaS, Mainly remote (2d/m LDN) in City of London employer: Dively Communications.com
Contact Detail:
Dively Communications.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Lead IT, Telco, UCaaS, Mainly remote (2d/m LDN) in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Dively Communications. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by understanding the customer journey in Telco and UCaaS. Be ready to discuss how you’ve improved customer experiences in the past – real examples will make you stand out!
✨Tip Number 3
Show off your metrics skills! Be prepared to talk about how you've used data to enhance customer journeys. Numbers speak volumes, so bring your A-game with stats and success stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Lead IT, Telco, UCaaS, Mainly remote (2d/m LDN) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Experience Lead role. Highlight your experience in Telco and IT, especially any work with UCaaS or similar solutions. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer experiences and how your skills can contribute to our team. Keep it engaging and relevant to the role.
Showcase Your Metrics Skills: Since this role involves analysing customer touchpoints and metrics, be sure to include specific examples of how you've used data to improve customer journeys in your application. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Dively Communications.com
✨Know Your Customer Journey
Make sure you understand the end-to-end customer journey for Telco and IT solutions. Be ready to discuss how you've previously mapped and improved customer experiences, as this will show your expertise in the field.
✨Showcase Your Collaboration Skills
Since the role involves working closely with Sales and Operations, prepare examples of how you've successfully collaborated with different teams in the past. Highlight any specific projects where teamwork led to improved customer outcomes.
✨Metrics Matter
Be prepared to talk about the metrics you've used to analyse customer touchpoints and journeys. Discuss how you've leveraged data to drive improvements in customer experience, as this will demonstrate your analytical skills.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews to refine your presentation skills, ensuring you can convey your ideas effectively during the actual interview.
