ATA Carnet Branch Officer

A rare and exciting new opportunity is available for an ATA Carnet Branch Officer working within the Trade Documentation Team. * Hybrid role working 3 days per week based in a Hayes location and 2 days per week working from home. * Training and occasional cover will be required based in London. * The starting salary is set at £32k, rising to £35k and then again to £39k within the first year of employment; increases are based on performance. About Our client Recognised as London’s key hub for the business community, supporting members’ businesses through a range of services, make connections to spark new opportunities and advocate on behalf of London’s business community. We strive to make London the exemplar for sustainable economic growth and promote ‘Global London’ as the best city in the world for business, trade, and investment. We work to accelerate the growth of our members by providing valuable support, facilitating new business connections, and leveraging our network to generate greater shared prosperity for London. The Role Reporting to the Deputy Head of Trade Documentation, the ATA Carnet Branch Officer will be an in-house specialist, assisting our customer with queries, challenges and providing support in our customer’s office, ensuring we deliver the best service possible. Key responsibilities * Check, certify and issue ATA Carnets * Administration and discharging of ATA Carnets * Deal with customer enquiries by phone, e-mail and face-to-face. To be recognised as the go-to contact for the customer * To liaise with customs on issues on behalf of our customer regarding issues with inbound/outbound travels * To learn, understand and be able to issue Certificates of Origin * Archiving of ATA Carnets Additional Duties * Represent the Trade Documentation Team at Internal and some External Events held and other partner Organisations * Identify potential members and pass leads on to the membership team General Responsibilities * Ensure processes and activities are fully compliant with Company protocols and legislation including data protection and marketing * Reflect the Company’s values, demonstrating high levels of professional performance and behavioural standards, always seeking continuous improvement * Manage stakeholder relationships and ensure that the service that they receive is representative of Company’s high * Demonstrate flexible and adaptable approach to business needs at any given time * Contribute to a motivated, respected and highly knowledgeable team of professionals focussed on overall success of the team and Company * Undertake any other duties as requested by the Deputy Head of Documentation and Trade Documentation Supervisors Skills & Experience Essential * To have a strong understanding of the importance of Collaborative working with a Teamwork orientated focus * Excellent Customer Service skills * Strong Organisational skills * Strong Time management and prioritisation skills * Strong communication skills (both written and verbal) * Excellent Attention to detail * Ability to multi-task * Ability to build good working relationships with both internal and external stakeholders * Ability to work autonomously * Good working knowledge of Word, Excel and Outlook Desirable * Previous experience of International Trade Documentation or more specifically, ATA Carnets Knowledge & Experience * As well as all of the above candidates must have a satisfactory level of education * Experience of Trade Documentation is preferred but not essential