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- Tasks: Manage import shipments from start to finish, ensuring excellent customer service.
- Company: Dynamic and rapidly expanding freight forwarding company at Heathrow.
- Benefits: Competitive salary, hybrid work, 25 days holiday, pension, healthcare, and yearly bonus.
- Why this job: Join a supportive team and make a real impact in the logistics industry.
- Qualifications: 3 years experience in air freight imports or exports and strong customer service skills.
- Other info: Opportunities for progression and a friendly environment that values fresh ideas.
An exciting new position is available at Heathrow for this dynamic, rapidly expanding Forwarder for an Import Freight Account Manager (freight forwarding). The successful candidate will have a freight forwarding import & Customs background; cross training will be provided in the areas/modes needed. It is also essential they have excellent client interaction skills/commercial awareness.
Employment Terms for the Freight Account Manager:
- The company is offering a base salary between £35-40k NEG depending on level of experience.
- General hours are Monday to Friday 09:00-17:30 hrs (Some flexibility when required).
- Hybrid opportunity post probation.
- 25 days holiday (Rises quickly with service)/Pension/Healthcare & a Yearly Discretionary Bonus which is subject to profit and performance.
- Full time permanent job offering opportunities for progression where individual performance is recognised and rewarded.
- Genuine support from a team of hardworking, dedicated individuals.
- Friendly working environment where opinions and fresh ideas are actively encouraged.
Job Overview:
The role for a Freight Account Manager is extremely varied where you will become a key member of an operations team, actively involved in managing imports shipments from start to finish. You will be responsible for arranging shipments by the appropriate method to suit the client's requirement i.e. air freight, road freight, courier, sea freight & cross trade movements. You will be hands on with every aspect of the forwarding process, ensuring the customer receives the highest level of service, and that they receive their goods safely and on-time.
Tasks and responsibilities for the Import Freight Account Manager:
- Working to strict deadlines to co-ordinate Worldwide multimodal imports with end to end responsibility (liaising with overseas agents/airlines/transport providers and customers until point of delivery).
- Strong customer relationships to understand requirements and always deliver excellent customer service.
- Processing relevant import or export documentation including Customs entries using ASM Sequoia.
- Liaising effectively and building closer relationships with our supply chain including shippers, importers, agents and clients.
- Quotations, pricing and invoicing clients.
Requirements, Skills & Experience for the Freight Account Manager:
- Minimum 3 years experience in a start to finish role in either Air Freight Imports and/or exports.
- Customs entry experience.
- Customer service - excellent telephone manner and English communication skills (verbal & written).
- Computer literate - good level on Microsoft Word/Excel. In-house systems - use of Cargowise One is considered an advantage.
Desired characteristics for the Freight Account Manager:
- Hardworking & enthusiastic with a high level of attention to detail.
- A positive can-do attitude, with a willingness to learn/take responsibility and develop new skills.
- Quick problem-solving ability, particularly when working under pressure.
- Excellent communication and customer service skills, with ability to build relationships with clients and deliver a high level of customer care.
- The ability to adapt to changing circumstances.
Freight Account Manager in Longford employer: DivalentineCalver Recruitment Ltd
Contact Detail:
DivalentineCalver Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Account Manager in Longford
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your client interaction skills! Role-play common scenarios with friends or family to boost your confidence. Remember, they want someone who can build strong relationships and deliver excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Freight Account Manager in Longford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Freight Account Manager role. Highlight your experience in freight forwarding, customs, and any relevant skills that match the job description. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Customer Service Skills: Since excellent client interaction is key for this position, make sure to showcase your customer service experience. Share specific examples of how you've built relationships and delivered top-notch service in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at DivalentineCalver Recruitment Ltd
✨Know Your Freight Inside Out
Make sure you brush up on your freight forwarding knowledge, especially regarding import processes and customs regulations. Familiarise yourself with the specific modes of transport mentioned in the job description, like airfreight and seafreight, so you can confidently discuss them during the interview.
✨Show Off Your Client Interaction Skills
Since excellent client interaction skills are essential for this role, prepare examples from your past experiences where you successfully managed client relationships. Think about how you handled challenges and delivered exceptional customer service, as these stories will showcase your ability to connect with clients.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss situations where you had to think on your feet and solve problems under pressure. The interviewer will want to see that you can handle tight deadlines and unexpected issues, so have a few scenarios in mind that highlight your quick thinking and adaptability.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within the role. This not only shows your genuine interest in the position but also helps you assess if the company is the right fit for you. Remember, interviews are a two-way street!
