At a Glance
- Tasks: Support customs and freight forwarding processes while enhancing software solutions.
- Company: Leading provider of customs clearance software in the UK.
- Benefits: £35k salary, 25 days holiday, hybrid working, and private healthcare.
- Other info: Opportunity for growth in a dynamic, tech-driven environment.
- Why this job: Join a supportive team and make a real impact in logistics and trade.
- Qualifications: Experience in customs declarations or freight forwarding is essential.
The predicted salary is between 35000 - 35000 £ per year.
Location: Ashford, Middlesex - Hybrid
Type: Full-Time
Salary: £35k DOE & Neg plus excellent Benefits & hybrid working
Client/Role Overview
Our client is a leading provider of customs clearance software and services in the UK, assisting freight forwarders, customs agents, and logistics companies streamline import and export processes by ensuring smooth integration with HMRC systems and facilitating efficient, compliant trade operations. The Service Desk is recognised for providing industry-leading support for a well-known Freight Software system, a mature client/server application in service since 2011. Having successfully navigated users through extensive functional enhancements and critical legislative updates, including CDS and NCTS. Due to current expansion this will be a new key role and exciting times to join and support the growing product range and assist in building a cutting-edge, web-based front-end from the ground up.
The person
We are seeking a Technical Freight Support Specialist with a strong background in customs declarations and/or freight forwarding to join our Service Desk. This is a unique opportunity for someone with industry-specific knowledge who is looking to transition into or grow within the field of software and application support. This person must be an enthusiastic, self-starting problem solver with the ability to learn new technologies quickly. The ideal candidate will be a communicative team player with a welcoming and engaging demeanour.
Required experience
- In-depth knowledge of UK customs declarations and/or freight forwarding.
- Experience of completing Import & Export entries.
- Excellent communication skills (both verbal and written) with the ability to work both independently and as part of a team.
- Have a great personality; you will be expected to work closely with the team, continuously learn, and actively share knowledge with others.
- Have a problem-solving mindset, good problem analysis and a keen eye for detail.
- Ability to cope under pressure and meet deadlines.
- You must also be enthusiastic and be willing to accept new challenges.
- Excellent customer service skills/commercial awareness.
Nice to haves
- Knowledge of Sequoia Software.
- Previous experience in a customer service/service desk role.
- Be familiar with Windows, Windows applications and Microsoft Office products.
We value the right mindset over perfect experience if you bring industry knowledge and a passion for great customer service, we’ll help you build the rest.
Why Join Us?
- Be part of a collaborative and supportive team.
- Receive tailored training in Service Desk methodologies and practices.
- Make a real impact on systems critical to logistics and trade.
- More benefits - 25 days holidays (increasing to 30) plus bank holidays, company pension, private healthcare, employee discount scheme and group life assurance.
- Hybrid working 2 days per week WFH.
Technical Freight Support Specialist in Kent employer: Divalentinecalver Recruitment Ltd
Join a leading provider of customs clearance software and services in Ashford, Middlesex, where you will be part of a collaborative and supportive team dedicated to streamlining trade operations. With tailored training, excellent benefits including 25 days holiday (increasing to 30), private healthcare, and hybrid working options, this role offers a unique opportunity for growth in the field of software and application support while making a real impact on critical logistics systems.
Contact Details:
Divalentinecalver Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Freight Support Specialist in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customs and freight forwarding. Show off your problem-solving skills and how you can handle pressure – that’s what they’re looking for!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Check out our website for roles that excite you and fit your background in customs declarations and freight forwarding.
✨Tip Number 4
Follow up after interviews with a thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Technical Freight Support Specialist role!
We think you need these skills to ace Technical Freight Support Specialist in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customs declarations and freight forwarding. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Freight Support Specialist role and how your background makes you a perfect fit for our team.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application is clear and engaging. We love a good personality, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Divalentinecalver Recruitment Ltd
✨Know Your Customs Inside Out
Make sure you brush up on your knowledge of UK customs declarations and freight forwarding. Be ready to discuss specific examples from your experience, as this will show that you understand the industry and can hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've tackled challenges in a fast-paced environment. Highlight your analytical skills and how you approach problem-solving, especially under pressure, as this role requires a keen eye for detail.
✨Communicate Like a Pro
Since excellent communication is key, practice articulating your thoughts clearly and concisely. Think about how you can convey complex information simply, as you'll need to work closely with both clients and team members.
✨Be Enthusiastic and Engaging
Your personality matters! Show your enthusiasm for the role and the company during the interview. Engage with your interviewers, ask questions, and demonstrate that you're eager to learn and grow within the team.
