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- Tasks: Support global franchise operations and manage client orders in a luxury jewellery environment.
- Company: Prestigious luxury jewellery brand with a global presence.
- Benefits: Gain valuable experience, work in a dynamic team, and enhance your career in luxury retail.
- Why this job: Be the driving force behind international account management and make an impact in a leading brand.
- Qualifications: 3-5 years in operations or luxury retail; strong organisational and Excel skills required.
- Other info: Fixed-term contract with potential for future opportunities in a renowned company.
The predicted salary is between 36000 - 60000 £ per year.
This is a rare opportunity to work for a prestigious luxury Jewellery company, working across a truly global franchise network. The Franchise Operations Assistant is the engine behind their international Account Management team, the person who makes things happen. Will be covering everything from Order Management and VIP Client Support to Showroom Presentations at the London HQ and working hand-in-hand with teams across Merchandising, Finance, Production and Logistics.
Main Responsibilities:
- Franchise Operations & Order Management: Own the accuracy and flow of client orders, backorder tracking, stock transfers, and special product requests, ensuring nothing falls through the cracks.
- Commercial & Enquiry Support: Pre-screen franchise enquiries, develop structured recommendations, and support VIP presentations and key client opportunities alongside Account Managers.
- Invoicing, Stock and Logistics: Coordinate end-to-end from invoice to delivery, keeping finance, logistics, and operations in sync and shipments on track.
- Reporting & Data Integrity: Maintain the dashboards, logs, and trackers that keep the team sharp; attention to detail will directly influence business decisions.
- Showroom & Presentation Excellence: Bring the brand to life through polished presentations, product launches, seasonal buys, and showroom events at the London HQ.
This is a fixed-term maternity cover contract, making it an outstanding opportunity to gain significant experience and visibility within a leading luxury brand. The successful candidate will have 3-5 years in operations, wholesale, account support, or luxury retail, ideally with exposure to Jewellery or Watches, Fashion, and premium lifestyle. You will be highly organised and commercially sharp and be completely at ease juggling and completing priorities. Strong Excel or Google Sheets skills are essential. SAP or Order Management system experience is a bonus. Excellent opportunity with the potential to open doors to future opportunities.
Jewellery Franchise Operations Assistant - FTC employer: DivalentineCalver Recruitment Ltd
Contact Detail:
DivalentineCalver Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jewellery Franchise Operations Assistant - FTC
✨Tip Number 1
Network like a pro! Reach out to people in the jewellery and luxury sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show your passion for the brand and be ready to discuss how your skills in operations and client support can make a difference in their team.
✨Tip Number 3
Practice your presentation skills! Since showroom excellence is key, consider creating a mock presentation about a product or service. This will help you feel confident and showcase your ability to bring the brand to life.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Jewellery Franchise Operations Assistant - FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Jewellery Franchise Operations Assistant role. Highlight your experience in operations, account support, or luxury retail, and don’t forget to mention any relevant software skills like Excel or SAP.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the luxury jewellery industry and how your background makes you the perfect fit for our team. Be sure to mention specific examples of your past successes in similar roles.
Showcase Your Attention to Detail: Since this role involves managing orders and data integrity, it’s crucial to demonstrate your attention to detail. Whether it’s through your CV, cover letter, or any additional documents, make sure we can see that you’re meticulous and organised.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at DivalentineCalver Recruitment Ltd
✨Know Your Stuff
Make sure you research the luxury jewellery industry and the specific company you're interviewing with. Understand their brand values, product lines, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you fit into their culture.
✨Showcase Your Organisational Skills
Since the role requires juggling multiple tasks, be ready to discuss your organisational strategies. Prepare examples of how you've managed order management or client support in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Excel at Excel
Given that strong Excel skills are essential, brush up on your spreadsheet abilities before the interview. Be prepared to discuss how you've used Excel or Google Sheets in past roles, whether for tracking orders, managing data, or creating reports. If possible, bring a sample of your work to demonstrate your proficiency.
✨Bring the Brand to Life
Think about how you can contribute to showroom presentations and client interactions. Prepare ideas on how you would enhance the customer experience or improve presentation quality. This shows your proactive attitude and passion for the brand, which is crucial in a luxury environment.