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For Companies At a Glance
- Tasks: Manage imports and exports, ensuring timely delivery and excellent customer service.
- Company: Join a dynamic and rapidly expanding freight forwarding company at Heathrow.
- Benefits: Enjoy a competitive salary, 25 days holiday, healthcare, and a yearly bonus.
- Why this job: Be part of a supportive team that values fresh ideas and individual performance.
- Qualifications: 3+ years in air freight with customs entry experience and strong communication skills required.
- Other info: Flexible working hours and opportunities for career progression await you!
The predicted salary is between 28000 - 40000 £ per year.
An exciting new position is available at Heathrow for this dynamic, rapidly expanding Forwarder for a Freight Account Manager. The successful candidate will have a freight forwarding import or export and customs background or multi-modal freight operations. Cross training will be provided in the areas needed, and it is essential they have excellent client interaction skills and commercial awareness.
Employment Terms:
- The company is offering a base salary between £35-40k NEG depending on level of experience.
- General hours are Monday to Friday 09:00 - 17:30hrs (some flexibility when required).
- 25 days holiday (rises quickly with service), pension, healthcare, and a yearly discretionary bonus which is subject to profit and performance.
- Full-time permanent job offering opportunities for progression where individual performance is recognised and rewarded.
- Genuine support from a team of hardworking, dedicated individuals.
- Friendly working environment where opinions and fresh ideas are actively encouraged.
Job Overview:
The role for a Freight Account Manager is extremely varied where you will become a key member of an operations team, actively involved in managing imports and export shipments from start to finish. You will be responsible for arranging shipments by the appropriate method to suit the clients' requirements, i.e. airfreight, road freight, courier, sea freight, and cross trade movements. You will be hands-on with every aspect of the forwarding process, ensuring the customer receives the highest level of service, and that they receive their goods safely and on time.
Tasks and Responsibilities:
- Working to strict deadlines to coordinate worldwide multimodal imports and exports with end-to-end responsibility (including collections, airline bookings, liaising with overseas agents/customers until delivered).
- Strong customer relationships to understand requirements and always deliver excellent customer service.
- Airline booking and processing relevant import/export documentation including AWBs, CMRs, and BOLs.
- Submitting import and export customs entries using ASM Sequoia.
- Liaising effectively and building close relationships with our supply chain including shippers, importers, agents, and clients.
- Quotations, pricing, and invoicing clients.
Requirements, Skills & Experience:
- Minimum 3+ years experience in a start-to-finish role in either air freight imports or exports.
- Customs entry experience.
- Customer service - excellent telephone manner and English communication skills (verbal & written).
- Computer literate - good level on Microsoft Word/Excel.
- In-house systems - use of Cargowise One is considered an advantage.
Desired Characteristics:
- Hardworking and enthusiastic with a high level of attention to detail.
- A positive can-do attitude, with a willingness to learn, take responsibility, and develop new skills.
- Quick problem-solving ability, particularly when working under pressure.
- Excellent communication and customer service skills, with the ability to build relationships with clients and deliver a high level of customer care.
- The ability to adapt to changing circumstances.
Freight Account Manager employer: DivalentineCalver Recruitment Ltd
Contact Detail:
DivalentineCalver Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Account Manager
✨Tip Number 1
Familiarise yourself with the specific freight forwarding processes and terminology. Understanding terms like AWBs, CMRs, and BOLs will not only boost your confidence but also show potential employers that you're serious about the role.
✨Tip Number 2
Network within the freight forwarding industry. Attend relevant events or join online forums to connect with professionals in the field. This can lead to valuable insights and even job referrals.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have. Whether it's through networking or during interviews, showcasing your ability to build strong client relationships will set you apart from other candidates.
✨Tip Number 4
Research the company culture of the organisation you're applying to. Understanding their values and work environment can help you tailor your approach and demonstrate how you would fit into their team.
We think you need these skills to ace Freight Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in freight forwarding, particularly in import and export roles. Emphasise any specific achievements or projects that demonstrate your skills in managing shipments and customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Freight Account Manager position. Mention your understanding of the company's operations and how your background aligns with their needs, especially in client interaction and commercial awareness.
Highlight Relevant Skills: In your application, clearly outline your skills related to customs entries, documentation processing, and customer service. Use specific examples to illustrate your problem-solving abilities and attention to detail, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential in the freight forwarding industry.
How to prepare for a job interview at DivalentineCalver Recruitment Ltd
✨Showcase Your Freight Knowledge
Make sure to brush up on your freight forwarding knowledge, especially regarding import and export processes. Be prepared to discuss specific experiences you've had in managing shipments and how you handled any challenges that arose.
✨Demonstrate Client Interaction Skills
Since excellent client interaction is essential for this role, think of examples where you've successfully built relationships with clients. Highlight your communication skills and how you've ensured customer satisfaction in previous positions.
✨Prepare for Technical Questions
Expect questions about customs entries and relevant documentation like AWBs and BOLs. Familiarise yourself with the tools mentioned in the job description, such as ASM Sequoia and Cargowise One, to show your readiness to hit the ground running.
✨Exhibit a Positive Attitude
The company values a positive can-do attitude, so be sure to convey your enthusiasm for the role. Share instances where you've taken initiative or adapted to changing circumstances, demonstrating your willingness to learn and grow within the team.
