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For Companies At a Glance
- Tasks: Support customs and freight forwarding processes while enhancing software solutions.
- Company: Leading provider of customs clearance software in the UK.
- Benefits: £35k salary, 25 days holiday, hybrid working, and private healthcare.
- Why this job: Join a collaborative team and make a real impact in logistics and trade.
- Qualifications: Experience in customs declarations or freight forwarding is essential.
- Other info: Opportunity for growth in software and application support.
The predicted salary is between 28000 - 42000 £ per year.
Location: Ashford, Middlesex - Hybrid
Type: Full-Time
Salary: £35k DOE & Neg plus excellent Benefits & hybrid working
Client/Role Overview
Our client is a leading provider of customs clearance software and services in the UK, assisting freight forwarders, customs agents, and logistics companies streamline import and export processes by ensuring smooth integration with HMRC systems and facilitating efficient, compliant trade operations. The Service Desk is recognised for providing industry-leading support for a well-known Freight Software system, a mature client/server application in service since 2011. Having successfully navigated users through extensive functional enhancements and critical legislative updates, including CDS and NCTS. Due to current expansion this will be a new key role and exciting times to join and support the growing product range and assist in building a cutting-edge, web-based front-end from the ground up.
The person
We are seeking a Technical Freight Support Specialist with a strong background in customs declarations and/or freight forwarding to join our Service Desk. This is a unique opportunity for someone with industry-specific knowledge who is looking to transition into or grow within the field of software and application support. This person must be an enthusiastic, self-starting problem solver with the ability to learn new technologies quickly. The ideal candidate will be a communicative team player with a welcoming and engaging demeanour.
Required experience
- In-depth knowledge of UK customs declarations and/or freight forwarding.
- Experience of completing Import & Export entries.
- Excellent communication skills (both verbal and written) with the ability to work both independently and as part of a team.
- Have a great personality; you will be expected to work closely with the team, continuously learn, and actively share knowledge with others.
- Have a problem-solving mindset, good problem analysis and a keen eye for detail.
- Ability to cope under pressure and meet deadlines.
- You must also be enthusiastic and be willing to accept new challenges.
- Excellent customer service skills/commercial awareness.
Nice to haves
- Knowledge of Sequoia Software.
- Previous experience in a customer service/service desk role.
- Be familiar with Windows, Windows applications and Microsoft Office products.
We value the right mindset over perfect experience if you bring industry knowledge and a passion for great customer service, we’ll help you build the rest.
Why Join Us?
- Be part of a collaborative and supportive team.
- Receive tailored training in Service Desk methodologies and practices.
- Make a real impact on systems critical to logistics and trade.
- More benefits - 25 days holidays (increasing to 30) plus bank holidays, company pension, private healthcare, employee discount scheme and group life assurance.
- Hybrid working 2 days per week WFH.
Locations
Technical Freight Support Specialist in Ashford, Surrey employer: DivalentineCalver Recruitment Ltd
Contact Detail:
DivalentineCalver Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Freight Support Specialist in Ashford, Surrey
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customs and freight forwarding. We want you to shine, so role-play with a mate if you can!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in the past, especially in customs declarations or freight forwarding.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our team directly.
We think you need these skills to ace Technical Freight Support Specialist in Ashford, Surrey
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your background in customs declarations and freight forwarding. We want to see how your experience aligns with the role, so don’t hold back on those details!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point.
Let Your Personality Shine: We’re looking for someone with a great personality! Don’t be afraid to let your enthusiasm and problem-solving mindset come through in your writing. Show us why you’d be a fantastic fit for our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you into the process!
How to prepare for a job interview at DivalentineCalver Recruitment Ltd
✨Know Your Customs Inside Out
Make sure you brush up on your knowledge of UK customs declarations and freight forwarding. Be prepared to discuss specific examples from your experience, as this will show that you understand the industry and can apply your knowledge practically.
✨Show Off Your Problem-Solving Skills
Think of a few scenarios where you successfully solved a problem in a high-pressure situation. This role requires a keen eye for detail and the ability to cope under pressure, so sharing these experiences will demonstrate your capability to handle challenges effectively.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must, practice articulating your thoughts clearly. Whether it's verbal or written, being able to convey your ideas effectively will set you apart. Consider doing mock interviews with friends to refine your delivery.
✨Embrace the Team Spirit
This position is all about collaboration, so be ready to showcase your team player mentality. Share examples of how you've worked well with others in the past and express your enthusiasm for learning and sharing knowledge within a team environment.