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- Tasks: Lead the administration team to ensure successful electrical testing programs.
- Company: Join a dynamic company focused on social housing and community impact.
- Benefits: Enjoy competitive salary, career development opportunities, and a supportive work culture.
- Why this job: Be the key contact for clients and drive impactful projects in your community.
- Qualifications: Experience in program management, team leadership, and strong communication skills required.
- Other info: Utilise technology like Power BI for data analysis and reporting.
The predicted salary is between 33900 - 45900 £ per year.
A Program Lead is needed to oversee the administration team responsible for ensuring the successful execution of electrical testing work programs, primarily within the social housing sector. The role requires strong leadership, effective program management, and regular engagement with clients as the primary contact for contractual inquiries and issues.
Duties & Responsibilities for Program Lead
- Ensure adherence to client programs and schedules by managing the Administration team effectively.
- Attend weekly and ad-hoc client meetings alongside the Electrical Testing Manager.
- Serve as the main point of contact for client queries and relay internal queries when necessary.
- Provide direct line management for the Testing Administration Team, fostering a high-performance culture and supporting employee development.
- Coordinate internally to ensure client queries are properly addressed, maintaining ownership of issues until resolution.
- Manage the complaints procedure from start to finish.
- Monitor policy adherence related to appointment scheduling, resident communication, and access protocols.
- Contribute insights to the monthly Board report for the Testing department.
- Track compliance data and maintain accurate reporting via Power BI dashboards.
- Ensure the proper utilization and consistent data management of OneServe.
Required Skills, Attributes & Experience for Program Lead
- Proven experience in delivering structured work programs and meeting KPIs with a results-oriented approach.
- Strong customer focus with excellent client relationship management skills.
- Experience in team leadership and people management, with a track record of cultivating high-performance teams.
- Comfortable using technology for data analysis, communication, and reporting.
- Analytical mindset with proficiency in data interpretation using Excel, Power BI, or similar tools.
- Excellent stakeholder management skills, both internally and externally.
- Strong verbal and written communication skills.
- Organized and methodical, with high attention to detail.
- Collaborative approach to problem-solving and teamwork.
If you are interested in hearing more about this Program Lead vacancy, have questions or wish to apply then please send us a copy of your CV.
Program Lead employer: DITL Group
Contact Detail:
DITL Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Lead
✨Tip Number 1
Familiarise yourself with the social housing sector and current trends in electrical testing. This knowledge will help you engage more effectively during interviews and demonstrate your understanding of the industry.
✨Tip Number 2
Prepare specific examples of how you've successfully managed teams and delivered on KPIs in previous roles. Highlighting your leadership experience will show us that you're capable of fostering a high-performance culture.
✨Tip Number 3
Brush up on your data analysis skills, particularly with tools like Power BI and Excel. Being able to discuss how you've used these tools to track compliance and manage reporting will set you apart from other candidates.
✨Tip Number 4
Practice your communication skills, both verbal and written. As the main point of contact for clients, being articulate and clear will be crucial in demonstrating your suitability for the role.
We think you need these skills to ace Program Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in program management and team leadership. Use specific examples that demonstrate your ability to meet KPIs and manage client relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Program Lead role. Emphasise your experience in managing administration teams and your customer-focused approach, while also showcasing your analytical skills with tools like Power BI.
Highlight Relevant Skills: In your application, clearly outline your skills related to data analysis, stakeholder management, and communication. Mention any specific software you are proficient in, such as Excel or Power BI, to demonstrate your technical capabilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Program Lead position.
How to prepare for a job interview at DITL Group
✨Showcase Your Leadership Skills
As a Program Lead, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you fostered a high-performance culture and supported employee development.
✨Highlight Client Relationship Management
Since this role involves being the main point of contact for clients, be ready to discuss your experience in managing client relationships. Share specific instances where you effectively addressed client queries or resolved issues to maintain strong partnerships.
✨Demonstrate Your Analytical Skills
The job requires proficiency in data analysis tools like Excel and Power BI. Be prepared to talk about your experience with these tools, including how you've used them to track compliance data or create reports that influenced decision-making.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Think of scenarios where you've successfully navigated challenges, ensuring you can articulate your thought process and collaborative approach to resolving issues.
