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- Tasks: Support young people online with empathy and advice on various challenges.
- Company: Join Ditch the Label, a leading UK youth charity dedicated to empowering young people.
- Benefits: Enjoy £18.50 per hour, 28 days annual leave, and flexible remote or hybrid working options.
- Why this job: Make a real impact in young people's lives while working in a creative, inclusive team.
- Qualifications: Fluent Mexican Spanish, relevant degree, and 3 years of experience supporting youth required.
- Other info: Part-time role with flexible hours, ideal for students or those seeking meaningful work.
Support Mentor (Digital Youth Support – Fluent Mexican Spanish) Location: You must be UK based – remote or possibility of hybrid if you live near our office Contract: Part-time and fixed-term (12 months) Hours: 15 hours/week Working times: You will be supporting young people who live in Mexico. Due to time zone differences, we will need you to work in the afternoon – ideally, 3 hours per day over 5 days (which can include weekends). Happy to discuss further at interview stage. Pay : £18.50 per hour 28 days annual leave (pro rata for part-time working) Are you fluent in Mexican Spanish and passionate about supporting young people online? We’re looking for a compassionate, digitally-savvy Support Mentor to join our team at Ditch the Label — one of the UK’s leading youth charities. You’ll play a key frontline role in our digital support service, providing safe, empathetic, and empowering advice to young people (aged 12–25) across a wide range of challenges – from mental health to bullying, identity, and coming out. This role requires full professional fluency in both written and spoken Mexican Spanish. You’ll be supporting young people in Mexico and must be confident providing direct support in the local language and context. What you’ll do: Provide direct, one-to-one support to young people via our online platforms – including our support community, email, and social media DMs. Offer thoughtful, judgment-free advice on topics like anxiety, low self-esteem, identity, relationships, and bullying. Spot safeguarding concerns and act swiftly using our established procedures. Engage with and moderate our digital support community. Collaborate with our wider team to shape content and campaigns that reflect youth voices. Represent Ditch the Label’s values with integrity, authenticity, and empathy. What you’ll bring: Fluent written and spoken Mexican Spanish (essential) A relevant bachelor’s degree (e.g. Psychology, Psychotherapy or Counselling) or equivalent At least 3 years of experience supporting young people aged 12–25 Solid understanding of youth safeguarding practices Strong digital communication skills, including confident writing and fast, accurate typing A genuine passion for empowering young people Bonus points if you: Can write or review online support guides and resources Are confident gathering testimonials or impact data Speak other languages beyond English and Mexican Spanish Are open to filming short support videos or participating in live Q&As Why join us? At Ditch the Label, we’re shaking things up to create a better world for young people. You’ll join a progressive, creative, and mission-driven team — with ongoing training and opportunities to grow your skills in a supportive environment. We’re an inclusive employer and welcome applicants from all backgrounds. REF-22332641bf1e1f-b16b-4260-a40a-17c77a06fd15
Support Mentor (Digital Youth Support – Fluent Mexican Spanish) employer: Ditch the Label
Contact Detail:
Ditch the Label Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Mentor (Digital Youth Support – Fluent Mexican Spanish)
✨Tip Number 1
Familiarise yourself with the specific challenges faced by young people in Mexico. Understanding their cultural context and common issues will help you connect better during interviews and demonstrate your genuine passion for supporting them.
✨Tip Number 2
Showcase your digital communication skills by engaging with relevant online communities or forums where young people discuss their issues. This will not only enhance your understanding but also provide you with real-life examples to share during your interview.
✨Tip Number 3
Prepare to discuss safeguarding practices in detail. Be ready to explain how you would handle various scenarios involving young people, as this is a crucial aspect of the role and will highlight your experience and commitment to their safety.
✨Tip Number 4
If you have any experience creating content or resources for young people, be sure to mention it. This could include writing support guides or participating in campaigns, as it aligns well with the responsibilities of the Support Mentor role.
We think you need these skills to ace Support Mentor (Digital Youth Support – Fluent Mexican Spanish)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience working with young people, especially in a digital context. Emphasise your fluency in Mexican Spanish and any relevant qualifications, such as a degree in Psychology or Counselling.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting young people and your understanding of the challenges they face. Mention specific experiences where you provided support or advice, and how you embody the values of Ditch the Label.
Showcase Digital Skills: Since the role involves online support, highlight your digital communication skills. Provide examples of how you've effectively used online platforms to engage with young people or manage communities.
Prepare for Language Proficiency: Be ready to demonstrate your fluency in Mexican Spanish during the application process. This could involve writing a short piece or answering questions in Spanish to showcase your ability to communicate effectively with the target audience.
How to prepare for a job interview at Ditch the Label
✨Showcase Your Language Skills
Since fluency in Mexican Spanish is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in Spanish or respond to hypothetical scenarios involving young people seeking support.
✨Highlight Relevant Experience
Make sure to discuss your experience working with young people, especially in a digital context. Share specific examples of how you've provided support, handled sensitive topics, and engaged with youth in previous roles.
✨Understand Youth Safeguarding Practices
Familiarise yourself with safeguarding practices relevant to youth support. Be ready to discuss how you would identify and respond to safeguarding concerns, as this is a critical aspect of the role.
✨Demonstrate Empathy and Compassion
This role requires a compassionate approach to supporting young people. Prepare to share examples of how you've shown empathy in past situations, and think about how you can convey your genuine passion for empowering youth during the interview.
