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For Companies At a Glance
- Tasks: Manage IT systems, provide support, and enhance security for a growing tech company.
- Company: Join Disturbia, a dynamic team in Northumberland with a collaborative spirit.
- Benefits: Enjoy competitive salary, flexible working, and generous holiday allowance.
- Other info: Great team culture with regular rewards, social outings, and continuous learning opportunities.
- Why this job: Make a real impact by improving IT processes and supporting your colleagues.
- Qualifications: 3+ years in IT support, strong Microsoft 365 skills, and a proactive mindset.
The predicted salary is between 40000 - 50000 £ per year.
As Disturbia continues to grow, the need has arisen to appoint an experienced IT Systems Manager to join our IT & Dev team in Northumberland. The successful candidate will support the Director of IT in delivering and maintaining efficient and secure IT systems, and providing outstanding front-line IT support to staff. The business predominantly uses the Microsoft 365 ecosystem for collaboration and endpoint management, alongside other relevant software such as Adobe Creative Cloud and industry-specific SaaS platforms. The majority of endpoints are Windows-based, with Macs used in some creative roles.
Key Responsibilities
- Provide day-to-day IT support to colleagues
- Take a proactive approach in improving existing IT processes and workflows
- Manage the company’s IT systems, including configuration, installation, maintenance and monitoring
- Advise the Director of IT on the security, performance and effectiveness of the company’s IT systems
- Enhance the company’s security posture, and where necessary assist the executive team in managing any security or compliance incidents
- Deploy new software and systems and undertake IT maintenance tasks as required
- Develop and implement staff training programmes/material
- Maintain IT policy documents
- Assist with data protection compliance
- Undertake any other IT-related tasks as required
Skills, Knowledge and Expertise
A minimum of 3 years in front-line IT support roles (with a mixture of Windows and Mac ecosystems) is required. Applicants must be able to demonstrate the following essential skills:
- Security-first mentality
- Strong knowledge of and extensive hands-on experience managing, configuring and supporting a Microsoft 365 SaaS environment, including Entra, Exchange Online, Intune and other related products/technologies
- Windows and MacOS endpoint management and support skills
- Networking fundamentals
- Ability to handle confidential information securely and sensitively
- Excellent verbal and written communication skills, including the ability to prepare reports, documentation and training material
- Ability to learn new platforms and tools quickly
- Understanding of relevant legislation and data processing regulations and how it applies to the business
It would be desirable for candidates to have the following:
- 2 years in a supervisory, senior support or leadership role.
- Experience in training groups of colleagues on IT fundamentals
- Relevant Microsoft and/or ITIL Foundation certifications or equivalent
- Experience delivering staff IT training and security awareness programmes
- Experience managing small capital projects
- Automation skills (e.g. Power Automate, advanced Excel techniques)
- Experience working with Microsoft Dynamics 365 Business Central
Personal qualities:
- Proactive problem-solver, identifying weaknesses in processes and making appropriate improvements.
- Analytical and focussed, prioritizing improvements that will have the greatest positive impact on the business.
- Calm under pressure, with the ability to work to deadlines.
- A service-driven mindset, ensuring staff receive consistent, high-quality support
- Security-first thinking, considering security and compliance as foundational.
- Clear communicator, able to communicate IT concepts to non-technical users in clear, comprehensible language.
- Continuous learner, keeping up with Microsoft platform changes and other industry developments.
- Precise, and with an impeccable eye for detail.
Benefits
So, why join Disturbia? Along with our excellent attitude and our great team spirit, we regularly reward our team members for their outstanding work ethic. We also offer:
- Competitive salary, subject to skills and experience
- Annual leave base starting at 23 days per year (+ bank holidays), and ability to accrue holidays with each year’s service
- Bonus scheme
- Hybrid and flexible working
- Generous staff allowance and discount
- Enhanced maternity and paternity leave
- Free fresh fruit, snacks and drinks in office
- Team social fund
- Bi-annual paid team outings
- Regular pay reviews
- Birthday treats
IT Systems Manager in Northumberland employer: Disturbia
Contact Detail:
Disturbia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Manager in Northumberland
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Disturbia or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft 365 skills. Since this role heavily relies on it, being able to discuss your hands-on experience confidently will definitely impress the hiring team.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled IT challenges in the past. This will highlight your proactive approach and security-first mentality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team at Disturbia!
We think you need these skills to ace IT Systems Manager in Northumberland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Systems Manager role. Highlight your experience with Microsoft 365, Windows and Mac support, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our team. Be sure to mention your proactive approach to problem-solving and your security-first mentality.
Showcase Your Communication Skills: Since you'll be supporting colleagues, it's crucial to demonstrate your excellent verbal and written communication skills. Include examples of how you've effectively communicated IT concepts to non-technical users in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don't miss out on any important updates from us!
How to prepare for a job interview at Disturbia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Entra, Exchange Online, and Intune. Be ready to discuss how you've managed and configured these systems in previous roles, as well as any challenges you've faced and how you overcame them.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've proactively improved IT processes or resolved issues in the past. Think about specific situations where your analytical skills made a significant impact, and be ready to share those stories during the interview.
✨Communicate Clearly
Since you'll need to explain IT concepts to non-technical staff, practice articulating complex ideas in simple terms. Consider doing a mock interview with a friend who isn’t in IT to see how well you can convey your thoughts.
✨Demonstrate Your Security Mindset
Be prepared to discuss your approach to IT security and compliance. Share any experiences you have with managing security incidents or training staff on security awareness, as this will show that you take a security-first mentality seriously.