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For Companies At a Glance
- Tasks: Manage IT systems, provide support, and enhance security for a growing tech company.
- Company: Join Disturbia, a dynamic and innovative tech company in Northumberland.
- Benefits: Enjoy competitive salary, flexible working, and generous annual leave.
- Other info: Be part of a collaborative team with excellent career growth opportunities.
- Why this job: Make a real impact by improving IT processes and supporting your colleagues.
- Qualifications: 3 years of IT support experience with Windows and Mac systems required.
The predicted salary is between 40000 - 50000 ÂŁ per year.
As Disturbia continues to grow, the need has arisen to appoint an experienced IT Systems Manager to join our IT & Dev team in Northumberland. The successful candidate will support the Director of IT in delivering and maintaining efficient and secure IT systems, and providing outstanding front‑line IT support to staff. The business predominantly uses the Microsoft 365 ecosystem for collaboration and endpoint management, alongside other relevant software such as Adobe Creative Cloud and industry‑specific SaaS platforms. The majority of endpoints are Windows‑based, with Macs used in some creative roles.
Key Responsibilities
- Provide day‑to‑day IT support to colleagues
- Take a proactive approach in improving existing IT processes and workflows
- Manage the company's IT systems, including configuration, installation, maintenance and monitoring
- Advise the Director of IT on the security, performance and effectiveness of the company's IT systems
- Enhance the company's security posture, and where necessary assist the executive team in managing any security or compliance incidents
- Deploy new software and systems and undertake IT maintenance tasks as required
- Develop and implement staff training programmes/material
- Maintain IT policy documents
- Assist with data protection compliance
- Undertake any other IT‑related tasks as required
Skills, Knowledge and Expertise
A minimum of 3 years in front‑line IT support roles (with a mixture of Windows and Mac ecosystems) is required. Applicants must be able to demonstrate the following essential skills:
- Security‑first mentality
- Strong knowledge of and extensive hands‑on experience managing, configuring and supporting a Microsoft 365 SaaS environment, including Entra, Exchange Online, Intune and other related products/technologies
- Windows and MacOS endpoint management and support skills
- Networking fundamentals
- Ability to handle confidential information securely and sensitively
- Excellent verbal and written communication skills, including the ability to prepare reports, documentation and training material
- Ability to learn new platforms and tools quickly
- Understanding of relevant legislation and data processing regulations and how it applies to the business
It would be desirable for candidates to have the following:
- 2 years in a supervisory, senior support or leadership role.
- Experience in training groups of colleagues on IT fundamentals
- Relevant Microsoft and/or ITIL Foundation certifications or equivalent
- Experience delivering staff IT training and security awareness programmes
- Experience managing small capital projects
- Automation skills (e.g. Power Automate, advanced Excel techniques)
- Experience working with Microsoft Dynamics 365 Business Central
Personal qualities
- Proactive problem‑solver, identifying weaknesses in processes and making appropriate improvements.
- Analytical and focussed, prioritizing improvements that will have the greatest positive impact on the business.
- Calm under pressure, with the ability to work to deadlines.
- A service‑driven mindset, ensuring staff receive consistent, high‑quality support
- Security‑first thinking, considering security and compliance as foundational.
- Clear communicator, able to communicate IT concepts to non‑technical users in clear, comprehensible language.
- Continuous learner, keeping up with Microsoft platform changes and other industry developments.
- Precise, and with an impeccable eye for detail.
Benefits
- Competitive salary, subject to skills and experience
- Annual leave base starting at 23 days per year (+ bank holidays), and ability to accrue holidays with each year's service
- Bonus scheme
- Hybrid and flexible working
- Generous staff allowance and discount
- Enhanced maternity and paternity leave
- Free fresh fruit, snacks and drinks in office
- Team social fund
- Bi‑annual paid team outings
- Regular pay reviews
- Birthday treats
IT Systems Manager in Cramlington employer: Disturbia
Contact Detail:
Disturbia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Manager in Cramlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at Disturbia. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft 365 knowledge. Since they use it extensively, being able to discuss your experience with Entra, Exchange Online, and Intune will definitely impress them!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've improved IT processes or handled security incidents. This will highlight your proactive approach and fit with their service-driven mindset.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Systems Manager in Cramlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Systems Manager role. Highlight your experience with Microsoft 365 and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since you'll be supporting staff and preparing training materials, it's crucial to demonstrate your excellent verbal and written communication skills. Make sure your application reflects your ability to communicate complex IT concepts clearly.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Disturbia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Entra, Exchange Online, and Intune. Be ready to discuss how you've managed these systems in the past and any challenges you've faced. This will show that you're not just familiar with the tools but can also handle them effectively.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've proactively improved IT processes or resolved issues in previous roles. Think about specific situations where your analytical skills made a significant impact. This will demonstrate your proactive mindset and ability to enhance workflows.
✨Communicate Clearly
Practice explaining complex IT concepts in simple terms. You might be asked to describe technical processes to non-technical staff, so being able to communicate clearly is key. Use examples from your experience to illustrate your points.
✨Be Security Savvy
Since a security-first mentality is crucial for this role, be prepared to discuss your approach to IT security. Share any experiences you have with managing security incidents or compliance issues, and highlight your understanding of relevant legislation and data protection regulations.