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- Tasks: Lead IT support and enhance systems for a growing tech company.
- Company: Join Disturbia, a dynamic team in Northumberland.
- Benefits: Competitive salary, hybrid work, generous leave, and team outings.
- Why this job: Make a real impact by improving IT processes and supporting colleagues.
- Qualifications: 3+ years in IT support with strong Microsoft 365 skills.
- Other info: Proactive environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
As Disturbia continues to grow, the need has arisen to appoint an experienced IT Services Manager to join our IT & Dev team in Northumberland. The successful candidate will support the Director of IT in delivering and maintaining efficient and secure IT systems, and providing outstanding front-line IT support to staff.
The business predominantly uses the Microsoft 365 ecosystem for collaboration and endpoint management, alongside other relevant software such as Adobe Creative Cloud and industry-specific SaaS platforms. The majority of endpoints are Windows-based, with Macs used in some creative roles.
Key ResponsibilitiesReporting to the Director of IT, the IT Support Manager will support the company in meeting its strategic objectives through the effective use of IT. The successful candidate will:
- Provide day-to-day IT support to colleagues
- Take a proactive approach in improving existing IT processes and workflows
- Manage the company's IT systems, including configuration, installation, maintenance and monitoring
- Advise the Director of IT on the security, performance and effectiveness of the company's IT systems
- Enhance the company's security posture, and where necessary assist the executive team in managing any security or compliance incidents
- Deploy new software and systems and undertake IT maintenance tasks as required
- Develop and implement staff training programmes/material
- Maintain IT policy documents
- Assist with data protection compliance
- Undertake any other IT-related tasks as required
A minimum of 3 years in front-line IT support roles (with a mixture of Windows and Mac ecosystems) is required. Applicants must be able to demonstrate the following essential skills:
- Security-first mentality
- Strong knowledge of and extensive hands-on experience managing, configuring and supporting a Microsoft 365 SaaS environment, including Entra, Exchange Online, Intune and other related products/technologies
- Windows and MacOS endpoint management and support skills
- Networking fundamentals
- Ability to handle confidential information securely and sensitively
- Excellent verbal and written communication skills, including the ability to prepare reports, documentation and training material
- Ability to learn new platforms and tools quickly
- Understanding of relevant legislation and data processing regulations and how it applies to the business
It would be desirable for candidates to have the following:
- 2 years in a supervisory, senior support or leadership role.
- Experience in training groups of colleagues on IT fundamentals
- Relevant Microsoft and/or ITIL Foundation certifications or equivalent
- Experience delivering staff IT training and security awareness programmes
- Experience managing small capital projects
- Automation skills (e.g. Power Automate, advanced Excel techniques)
- Experience working with Microsoft Dynamics 365 Business Central
- Proactive problem-solver, identifying weaknesses in processes and making appropriate improvements.
- Analytical and focussed, prioritizing improvements that will have the greatest positive impact on the business.
- Calm under pressure, with the ability to work to deadlines.
- A service-driven mindset, ensuring staff receive consistent, high-quality support
- Security-first thinking, considering security and compliance as foundational.
- Clear communicator, able to communicate IT concepts to non-technical users in clear, comprehensible language.
- Continuous learner, keeping up with Microsoft platform changes and other industry developments.
- Precise, and with an impeccable eye for detail.
So, why join Disturbia? Along with our excellent attitude and our great team spirit, we regularly reward our team members for their outstanding work ethic. We also offer:
- Competitive salary, subject to skills and experience, with potential bonus and paid overtime
- Annual leave base starting at 23 days per year (+ bank holidays), and ability to accrue holidays with each year's service
- Bonus scheme
- Hybrid and flexible working
- Generous staff allowance and discount
- Enhanced maternity and paternity leave
- Free fresh fruit, snacks and drinks in office
- Team social fund
- Bi-annual paid team outings
- Regular pay reviews
- Birthday treats
IT Services Manager in Cramlington employer: Disturbia
Contact Detail:
Disturbia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Manager in Cramlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about openings at Disturbia. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft 365 skills and any relevant IT security knowledge. We want to see how you can enhance our IT systems, so be ready to share your ideas!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve improved IT processes or handled tricky situations. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to join our team.
We think you need these skills to ace IT Services Manager in Cramlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Services Manager role. Highlight your experience with Microsoft 365 and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our team. Be sure to mention your proactive problem-solving skills and any experience in training others.
Showcase Your Communication Skills: Since this role involves communicating with non-technical users, make sure your application reflects your ability to explain complex IT concepts in simple terms. We love clear communicators who can bridge the gap between tech and everyday language!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Disturbia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Entra, Exchange Online, and Intune. Be ready to discuss how you've managed and configured these systems in previous roles, as well as any challenges you've faced and how you overcame them.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've proactively improved IT processes or resolved issues in the past. Think about specific situations where your analytical skills made a significant impact, and be ready to share those stories during the interview.
✨Communicate Clearly
Since you'll need to explain IT concepts to non-technical staff, practice simplifying complex ideas. During the interview, demonstrate your ability to communicate clearly and effectively, ensuring that your explanations are easy to understand.
✨Be Security Savvy
Given the emphasis on security in this role, be prepared to discuss your approach to maintaining a security-first mentality. Share any experiences you have with data protection compliance and how you've handled security incidents in the past.