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For Companies At a Glance
- Tasks: Support IT queries, log tickets, and provide excellent customer service.
- Company: Join a respected UK opticians brand with a supportive team.
- Benefits: Earn £12.21 per hour, enjoy hybrid working, and gain valuable experience.
- Why this job: Perfect for confident communicators wanting to kickstart their career in IT support.
- Qualifications: No prior IT experience needed; strong communication and customer service skills required.
- Other info: Temporary role with potential to extend or become permanent.
Overview
IT Helpdesk / Customer Service Advisor
Ruddington (easily accessible from Nottingham – direct bus route)
£12.21 per hour
Temporary (3–6 months, with potential to extend or go permanent)
Full-time, 37.5 hours per week
Hours: Monday to Friday, 8–4 or 9–5.
Hybrid working: Initially office-based, with the option of 1 day per week from home after training.
Saturdays: 2 per month (working from home, 8:30–4:30). A weekday off is given in lieu.
Are you confident on the phone, great at problem-solving, and looking for your next opportunity in customer service?
We’re recruiting for a 1st Line IT Helpdesk Advisor / Customer service advisor to join a well-established and highly respected UK opticians brand at their head office in Ruddington.
This role is ideal for someone with strong communication skills who enjoys supporting others and providing great service – no prior IT experience required (full training provided).
What you’ll be doing:
- Acting as the first point of contact for IT queries from stores across the UK (over 550 locations).
- Logging tickets and directing them to the right team.
- Unlocking user accounts and completing password resets.
- Answering inbound helpdesk calls (up to 30–40+ per day).
- Providing excellent customer service to colleagues at all levels, including senior managers.
- Supporting ongoing IT projects.
What we’re looking for:
- A confident communicator, able to hold conversations with people at all levels.
- Strong attention to detail and accuracy when logging information.
- A proactive approach with good customer service skills.
- Someone reliable, flexible, and comfortable with repetitive tasks.
The details
- Hours: Monday to Friday, 8–4 or 9–5.
- Hybrid working: Initially office-based, with the option of 1 day per week from home after training.
- Saturdays: 2 per month (working from home, 8:30–4:30). A weekday off is given in lieu.
- Contract: Temporary, 3–6 months with the potential to extend or become permanent.
This is a great opportunity to build your experience in IT and customer service while working for a market-leading company with a supportive team.
Apply now to kickstart your career in IT helpdesk support!
Job Types: Full-time, Temporary, Temp to perm
Contract length: 6 months
Pay: £12.21 per hour
Expected hours: 37.5 per week
Application question(s):
- How soon are you available to start?
- Are you able to commute to NG11 Ruddington to the place of work?
Work Location: In person
#J-18808-Ljbffr
Customer Service Advisor employer: Distinct
Contact Detail:
Distinct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common IT terminology and customer service practices. Even though no prior IT experience is required, having a basic understanding of IT concepts can help you communicate more effectively during the interview.
✨Tip Number 2
Practice your phone communication skills. Since you'll be handling 30-40 calls a day, being comfortable on the phone and able to articulate your thoughts clearly will set you apart from other candidates.
✨Tip Number 3
Demonstrate your problem-solving abilities in your conversations. Think of examples where you've successfully resolved issues or helped others, as this will showcase your proactive approach and customer service skills.
✨Tip Number 4
Be prepared to discuss your flexibility and reliability. The role requires working some Saturdays and being comfortable with repetitive tasks, so highlighting your adaptability will make a positive impression.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and communication skills. Emphasise any roles where you've provided support or solved problems, even if they weren't IT-related.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your confidence in handling phone calls and your proactive approach to customer service. Relate your skills to the specific requirements mentioned in the job description.
Highlight Relevant Skills: In your application, focus on skills such as attention to detail, reliability, and flexibility. Provide examples of how you've demonstrated these skills in previous roles or situations.
Prepare for Application Questions: Be ready to answer the application questions regarding your availability and commuting options. Think about your responses in advance to ensure clarity and confidence when submitting your application.
How to prepare for a job interview at Distinct
✨Show Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in conversation. Practice common customer service scenarios to showcase your confidence on the phone.
✨Highlight Problem-Solving Abilities
The role involves addressing IT queries, so be prepared to discuss how you've approached problem-solving in past experiences. Use specific examples where you successfully resolved issues or helped others, even if they weren't IT-related.
✨Emphasise Attention to Detail
Since logging tickets accurately is crucial, mention any experiences that required meticulous attention to detail. You could talk about previous roles or projects where accuracy was essential, showing that you understand the importance of this skill.
✨Express Flexibility and Reliability
The job requires someone who is reliable and flexible, especially with the potential for weekend work. Be honest about your availability and willingness to adapt to the needs of the team, which will reflect positively on your commitment to the role.
