At a Glance
- Tasks: Be the friendly voice helping customers with queries via phone, email, and live chat.
- Company: Join one of the UK’s leading logistics companies in a supportive environment.
- Benefits: Enjoy fantastic staff discounts, high street deals, and a pension plan.
- Other info: Flexible hybrid working with opportunities to go temp to perm.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Previous customer service experience and a positive attitude are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Hourly rate: £12.71 per hour / Salary: £25,445
Hours: 37.5 per week (rotational shifts between 7am-7pm)
Contract: Temp to Perm
Start date: ASAP
Hybrid: 1 weekday and 1 weekend day working from home
Are you a customer service superstar who loves going the extra mile to help others? Do you thrive in a fast-paced, supportive environment where every day is different? If so — we want to hear from you! We’re on the lookout for Customer Service Advisors to join one of the UK’s leading logistics companies, based in Middleton (M24). You’ll be at the heart of our operation — the friendly voice that keeps our customers happy and everything running smoothly.
What You’ll Be Doing
- First point of contact for all incoming queries
- Delivering outstanding customer service via phone, email and live chat
- Resolving queries quickly and efficiently
- Responding to driver queries
- Processing orders with precision and care
- Working closely with our operations team to meet customer needs
What We’re Looking For
- Previous experience in a customer service role
- A flexible approach — weekend availability is a must
- Confident using Microsoft Office (Word, Excel, PowerPoint)
- A positive, can-do attitude and great communication skills
Shift Patterns
We’re open from 7am-7pm, and you’ll work any 5 out of 7 days on a rota basis, including weekends. You will have the flexibility to work 1 weekday and 1 weekend day from home. Typical shifts include:
- 7am-3pm
- 8am-4pm
- 9am-5pm
- 10am-6pm
- 11am-7pm
What’s in It for You
- Fantastic staff discounts - including 33% off Greene King pubs
- Access to high street discounts, cycle to work scheme, and pension plan
- Supportive team culture and real opportunities to go temp to perm
Customer Service Advisor employer: Distinct Recruitment
Join a leading logistics company in Middleton as a Customer Service Advisor, where you'll enjoy a supportive team culture and the opportunity for career growth. With fantastic staff discounts, including 33% off at Greene King pubs, and a hybrid working model that offers flexibility, this role is perfect for those who thrive in a dynamic environment and are passionate about delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company — it’ll make you stand out!
✨Tip Number 2
Practice your phone skills! Since you'll be the friendly voice for customers, try role-playing common customer service scenarios with a friend. This will help you feel more confident when you get that call for an interview.
✨Tip Number 3
Be ready to showcase your flexibility! With rotational shifts, it’s important to highlight your availability during the interview. Let us know you’re up for the challenge of working weekends and adapting to different schedules.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've gone the extra mile for customers in the past, so share specific examples that showcase your skills and positive attitude.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention your flexibility and weekend availability, as these are key for us in this role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Customer Service Advisor position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Distinct Recruitment
✨Know the Company
Before your interview, take some time to research the logistics company you're applying to. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous customer service roles where you went above and beyond for a customer. Think about situations where you resolved issues quickly or received positive feedback. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to outstanding service.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain customer scenarios. Practice responses to common situations, like dealing with an upset customer or managing multiple queries at once. This will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team culture, training opportunities, or what a typical day looks like for a Customer Service Advisor. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
