Are you organised, confident speaking with customers and comfortable juggling a busy workload?
You’ll coordinate bookings for services, working closely with customers, drivers and the operations team to keep everything running smoothly.
This would suit someone who enjoys a varied administration and customer service role, takes pride in accuracy and can respond calmly when plans change.
Location: Near Melton Mowbray - office based (own transport is essential due to the location)
Hours: Monday-Friday, 8am - 4pm, 40 hours per week, with a paid 30 mins lunch break
Salary and benefits
- £28,000-£30,000 per annum (DOE)
- Paid lunch break.
- Company pension.
- On-site parking.
- Casual dress.
- Opportunities for professional development and career progression.
- Supportive, collaborative working environment.
The role
You’ll be a key point of contact for customers and help coordinate the daily service schedule. Your responsibilities will include:
- Taking and scheduling booking.
- Accurately recording bookings and keeping customer information up to date.
- Answering telephone and email enquiries, providing information on pricing, availability and schedules.
- Liaising with drivers, dispatchers and the operations team to coordinate collections and service delivery.
- Keeping customers informed of booking changes or delays.
- Resolving booking queries and supporting customers with any issues.
- Assisting with invoicing, billing and booking reports.
- Providing general administrative support to the Operations Manager.
About you
You’ll bring a customer-focused approach, strong organisation skills and the ability to prioritise tasks in a busy environment.
We’re looking for someone with:
- Excellent attention to detail and accurate administration skills.
- A confident telephone manner and clear written communication.
- The ability to manage several tasks and adapt to changing priorities.
- Basic knowledge of Microsoft Outlook, Excel and Word.
- A proactive approach to solving problems.
- The ability to work independently and as part of a team.
Previous experience in bookings, scheduling, customer service or administration is essential.
Bookings Coordinator in Melton Mowbray employer: Distinct Recruitment Careers
Join a purpose-led organisation in Oxfordshire as the Director of Corporate & Finance, where you will enjoy a four-day working week and the flexibility of predominantly remote work. With a strong focus on employee growth and development, this role offers the opportunity to influence strategic decisions at Board level while managing public funding and governance in a supportive and collaborative environment. Benefit from a generous pension scheme, healthcare support, and a commitment to work-life balance, making this an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Distinct Recruitment Careers Recruitment Team
