At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest service.
- Company: The Bedford Swan Hotel, a landmark on the River Great Ouse.
- Benefits: Competitive salary up to £35,000 and hands-on leadership experience.
- Other info: 12-month contract with opportunities for career growth.
- Why this job: Join a dynamic team and make a real impact in a busy hotel environment.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 35000 - 35000 € per year.
We are looking for an experienced Front of House Manager / Duty Manager to join The Bedford Swan Hotel on a 12-month contract. This is a hands-on leadership role in a busy, high-volume hotel environment, responsible for ensuring smooth daily operations, exceptional guest service, and effective coordination across all front-of-house departments.
Set on the River Great Ouse, The Bedford Swan Hotel is a well-established landmark offering hotel stays, weddings, events, and conferences.
The Role
- Lead daily hotel operations as Duty Manager across rotating shifts
- Oversee front of house, Reception, Nights, NEST, housekeeping, and maintenance teams
- Manage guest enquiries, complaints, and reviews in a professional manner
- Support delivery of functions, weddings, and events
- Ensure staffing levels are aligned with business demand and labour budgets
- Maintain high standards of cleanliness, service, and presentation
Front of House Manager - 12 Month Maternity Cover in Bedford employer: Distinct Group
The Bedford Swan Hotel is an exceptional employer, offering a vibrant work culture where teamwork and guest satisfaction are at the forefront. With competitive pay and opportunities for professional growth within the hospitality industry, employees enjoy a supportive environment that values their contributions. Located by the picturesque River Great Ouse, staff benefit from a unique setting that enhances both their work experience and personal enjoyment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager - 12 Month Maternity Cover in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at The Bedford Swan Hotel or similar venues. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent events. We want you to show that you’re not just another candidate; you’re genuinely interested in what makes The Bedford Swan special. Tailor your answers to reflect how you can enhance their guest experience.
✨Tip Number 3
Practice your leadership skills! Since this role is all about managing teams and ensuring smooth operations, think of examples from your past experiences where you’ve successfully led a team or resolved conflicts. We want you to shine in those moments!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at The Bedford Swan Hotel. Let’s get you that interview!
We think you need these skills to ace Front of House Manager - 12 Month Maternity Cover in Bedford
Some tips for your application 🫡
Show Your Experience:When writing your application, make sure to highlight your previous experience in a similar role. We want to see how you've successfully managed teams and operations in a busy environment like a hotel.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Front of House Manager role. We love seeing candidates who take the time to connect their background with our needs.
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through in your application. We’re looking for someone who can lead with warmth and charm, so show us who you are!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands!
How to prepare for a job interview at Distinct Group
✨Know the Hotel Inside Out
Before your interview, make sure you research The Bedford Swan Hotel thoroughly. Familiarise yourself with its history, services, and recent reviews. This will not only show your genuine interest but also help you answer questions about how you can contribute to maintaining its high standards.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest satisfaction. Be ready to discuss how you would handle specific scenarios that may arise in a busy hotel environment.
✨Prepare for Guest Interaction Scenarios
Expect questions about managing guest complaints and enquiries. Think of a few challenging situations you've faced and how you resolved them. Highlight your communication skills and ability to stay calm under pressure, as these are crucial for this role.
✨Understand Operational Efficiency
Familiarise yourself with the operational aspects of running a hotel, such as staffing levels and budget management. Be prepared to discuss how you would ensure efficiency across departments while maintaining exceptional service. This shows that you’re not just a people person, but also someone who understands the business side of things.
