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- Tasks: Coordinate service requests and ensure customers receive top-notch support.
- Company: Established manufacturer in Leeds with a focus on customer satisfaction.
- Benefits: Enjoy a half-day Friday, generous holiday, and profit-sharing bonuses.
- Other info: Great career progression opportunities in a dynamic work environment.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Mechanical engineering background and strong admin skills required.
My client, a well-established manufacturer based in Leeds, is looking for a Service Coordinator to add to their team. This is a key role supporting service operations, ensuring customers receive a seamless and professional experience from initial enquiry through to resolution.
Responsibilities as the Service Coordinator:
- Act as the first point of contact for customer enquiries via phone, email, and video
- Coordinate service requests, engineer schedules, and job updates
- Maintain accurate records of all interactions within the CRM system
- Prepare quotes for repairs, breakdowns, and equipment upgrades
- Liaise with internal teams including engineering, logistics, and procurement
- Monitor job progress and ensure timely resolution of issues
- Build strong relationships with customers to support repeat business
- Support continuous improvement of service processes and workflows
- Refer to and interpret engineering drawings
- Prepare RAMS for site visits
- Assist field service engineers with technical queries and troubleshooting
Experience as a Service Coordinator:
- Background in Mechanical Engineering (Electrical is desirable but advantageous)
- Strong technical administration skills with attention to detail
- Ability to read and interpret engineering drawings
- Experience using CRM systems, Microsoft Office, Excel (Hubspot or Microsoft Dynamics)
- Ability to prioritise workload in a fast-paced environment
Desirable experience as the Service Coordinator:
- Knowledge of spare parts management and service planning
- Familiarity with SOPS
- Experience with steam systems, pressure vessels, and capital equipment is highly desirable
- Experience with LEAN methodologies or continuous improvement initiatives
- Multilingual would be an advantage
Benefits you will receive as the Service Coordinator:
- Half day finish on a Friday at 12:00pm
- Holiday: 5 weeks annual leave plus bank holidays
- Bonus: Company-wide profit-sharing scheme
- Pension scheme with up to 6% employer contribution
- Life Insurance: 2 x annual salary
- On-site parking
- Private dental and medical insurance
Service Coordinator in Pudsey employer: Distinct Consultancy
Contact Detail:
Distinct Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Pudsey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially if they relate to mechanical engineering. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Service Coordinator, you'll be the first point of contact for customers. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Service Coordinator in Pudsey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your experience in mechanical engineering and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to customer service and coordination, and don’t forget to show your enthusiasm for the role.
Show Off Your Technical Skills: Since this role involves interpreting engineering drawings and using CRM systems, make sure to showcase your technical skills. We love seeing candidates who can demonstrate their proficiency in tools like Microsoft Office and Hubspot.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we can't wait to hear from you!
How to prepare for a job interview at Distinct Consultancy
✨Know Your Stuff
Make sure you brush up on your mechanical engineering knowledge, especially if you have experience with steam systems or pressure vessels. Being able to discuss technical details confidently will show that you're the right fit for the role.
✨Master the CRM
Familiarise yourself with CRM systems like Hubspot or Microsoft Dynamics before the interview. Be ready to discuss how you've used these tools in the past to manage customer interactions and service requests effectively.
✨Showcase Your Communication Skills
As a Service Coordinator, you'll be the first point of contact for customers. Prepare examples of how you've successfully handled customer enquiries and built strong relationships in previous roles. This will demonstrate your ability to provide a seamless experience.
✨Be Ready for Problem-Solving
Think of specific instances where you've resolved issues or improved processes in a fast-paced environment. Highlighting your problem-solving skills and ability to prioritise workload will impress the interviewers and show that you can thrive in their dynamic setting.