At a Glance
- Tasks: Lead a dynamic team in delivering top-notch service and support to customers.
- Company: Established engineering business with a focus on innovation and teamwork.
- Benefits: Competitive salary, annual profit share bonus, private medical, and permanent position.
- Other info: Opportunity for career growth in a collaborative and supportive environment.
- Why this job: Make a real impact by enhancing customer relationships and driving service excellence.
- Qualifications: Proven experience in service management and strong people-management skills required.
Service Manager + £55,000 – £60,000 + Annual Profit Share Bonus + Private Medical + Permanent
We are looking for an experienced Service Manager to join an established engineering business and take responsibility for a combined service, technical support and account management function.
This is a senior role where you will lead a team of around 9 people, including Service Engineers, Sales and Support staff, while taking ownership of service delivery, customer relationships, aftersales activity and commercial performance.
The role would suit an experienced Service Manager, Field Service Manager, Aftersales Manager or Service Operations Manager who enjoys a varied position combining people leadership, customer management and commercial responsibility.
The Role
Reporting to the Operations Director, you will lead and develop a team of approximately 9 people, including:
- 5 Service Engineers
- 2 Sales/Business Development team members
- 2 Support staff
You will be responsible for ensuring the service function operates efficiently, customers receive a high level of service and opportunities to develop existing customer relationships are maximised.
Key responsibilities will include
- Leading, motivating and developing the service, sales and support team.
- Setting objectives, monitoring performance and holding the team accountable against agreed KPIs.
- Overseeing the planning and scheduling of field service activity.
- Supporting engineers with the resources, parts and information they need to deliver an effective service.
- Managing planned maintenance, breakdowns, service contracts and aftersales activity.
- Acting as a senior escalation point for significant customer complaints and service issues.
- Building strong relationships with existing customers and identifying opportunities to increase service revenue.
- Managing the account management activity across the existing customer base.
- Reviewing and supporting quotations, pricing and commercial proposals.
- Monitoring the sales and quotation pipeline and ensuring opportunities are followed through effectively.
- Managing spare parts sales, availability and logistics alongside Supply Chain.
- Working closely with Engineering on technical issues, warranty matters and product feedback.
- Monitoring service performance, customer satisfaction, retention and revenue.
- Reporting service and commercial performance to senior management.
- Working collaboratively with Engineering, Supply Chain, Finance and other departments to continually improve the service operation.
About You
We're looking for someone with proven experience in field service, technical aftersales or service management, ideally within an engineering, manufacturing or capital equipment environment.
You'll need
- Previous experience managing a field-based service or engineering team.
- Strong people-management skills and the ability to develop and motivate a team.
- Experience managing customer relationships and resolving escalated service issues.
- A commercially minded approach, with experience of service revenue, account management, quotations or contract management.
- The ability to manage multiple priorities and keep a service operation organised and efficient.
- Strong communication skills and the confidence to deal with customers, engineers and senior stakeholders.
- A good understanding of engineering products, equipment or technical services.
If you're an experienced Service Manager or Field Service Manager looking for a broader leadership role combining service, customer relationships and commercial responsibility, we'd be keen to hear from you
Service Manager in Leeds employer: Distinct Consultancy
Join a thriving market leader in the foodservice industry as an Accounts Payable Assistant in Southport, where you will benefit from a supportive work culture that prioritises employee growth and career progression. Enjoy a competitive salary of up to £27,000, alongside generous benefits including hybrid working, private health care, and a robust pension scheme, all while being part of a dynamic team dedicated to excellence and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Leeds
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Manager at Distinct Consultancy!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Distinct Consultancy or be willing to refer you for that Service Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Distinct Consultancy who’s on the lookout for their next Service Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Manager role at Distinct Consultancy!
We think you need these skills to ace Service Manager in Leeds
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Distinct Consultancy. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Distinct Consultancy
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Distinct Consultancy. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
