Freelance Creative Services Coordinator in England

We are distillery; a global independent creative practice, trusted by world-leading B2B, purpose and consumer organisations to deliver tangible value through our marketing specialisms. Our office bases are located in Singapore, San Francisco and London and our days are fast-paced and exciting, within an atmosphere that is super comfortable, creative, and collaborative. This role is offered in the UK, and the successful candidate can work primarily remotely within the UK. This role is offered as 6 months maternity cover starting asap.

The Creative Services and Operations Manager is the engine room of distillery. You will be the bridge between Finance and Delivery teams in 3 regions turning operational data into actionable commercial insights that safeguard our margins and fuel our growth.

• Drive Platform Adoption: Act as the global champion for Productive, ensuring 100% data integrity and driving high utilization of the tool across all teams. Continuously optimize the platform setup (services, rate cards, and project templates) to reflect our evolving business model.
• Commercial & Budgetary Control: Maintain a bird’s-eye view of all global business budgets, tracking spend against forecasts and flagging variances before they become issues.
• Profitability Guard: Partner with the Financial Controller to monitor project-level profitability, ensuring cost allocation and recoverability meet our targets.
• Procurement & Vendor Management: Manage global subscriptions and external partner agreements, negotiating terms to ensure we maximize service levels while minimizing budget leakage.
• Monitor real-time utilization rates: across APAC, EMEA, and NA, proactively moving resources to balance workloads and maximize billability.
• Capacity Forecasting: Use Productive’s data to forecast future hiring needs or freelance requirements based on pipeline.
• Freelance Management: Own the contracting and on/offboarding process of freelancers based on budget and capacity requirements.
• Data-Driven Decision Making: Ensure all resourcing schedules are live and accurate, providing leadership with a clear view of "who is doing what" at any given second.
• Workflow Innovation: Identify opportunities to integrate AI or automation to streamline repetitive tasks, freeing up the creative team to focus on delivery across multiple offices.

Agency experience in operations or resource management, with a heavy leaning toward the commercial/finance side. Expert-level knowledge of (or similar): You should be comfortable training others and configuring the tool for complex global needs. Commercial DNA: You don't just see "tasks"; Financial Literacy: Strong experience working with P&Ls, cost-of-sale analysis, and forecasting. The salary band for this contract role sits between £40k - £55k depending on experience.

Diversity & Inclusion at Distillery: At distillery, diversity, equity, and inclusion are at the heart of everything we do. With 75% of leadership roles globally held by women and 42% of our team coming from diverse backgrounds, we are committed to creating an inclusive workplace where everyone can thrive. We value diversity and encourage people of all backgrounds, experiences, and perspectives to apply. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.