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- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a fast-growing team in a supportive and collaborative environment.
- Benefits: Enjoy 28 days of leave, a pension scheme, and career development opportunities.
- Why this job: Make a real difference by nurturing customer relationships and providing excellent service.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Participate in fun team events and enjoy a dynamic work culture.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a proactive and customer-focused Internal Sales Representative to join our fast-growing Sales Team. This role is central to delivering outstanding service to our expanding customer base, ensuring their needs are met efficiently and professionally. The ideal candidate will have a strong background in customer service and account management, with excellent communication and organisational skills.
About the Role:
As an Internal Sales Representative, you will be the first point of contact for our customers, ensuring their enquiries, orders, and issues are handled promptly and effectively.
Your day-to-day responsibilities will include:
- Managing daily customer interactions via phone, email, and web, providing timely responses to enquiries and processing orders with accuracy.
- Monitoring scheduled orders and consignment stock levels, working closely with the purchasing team to ensure stock availability and timely replenishment.
- Coordinating deliveries with the Warehouse Manager to ensure orders are dispatched efficiently and meet customer expectations.
- Handling backorders, ensuring customers are kept informed and orders are processed as soon as stock becomes available.
- Resolving customer queries and issues, liaising with internal departments to provide clear and satisfactory resolutions.
- Managing returns and credits, following correct procedures to ensure smooth processing and customer satisfaction.
- Maintaining accurate records and ensuring all customer interactions are logged and followed up appropriately.
While you may occasionally support external Business Development Managers, your primary focus will be on nurturing existing customer relationships and ensuring a seamless service experience.
Skills & Experience:
- Proven experience in customer service or account management
- Strong organisational skills and attention to detail
- Ability to manage multiple tasks and prioritise effectively
- Friendly, approachable, and a team player
- Calm under pressure with a positive, can-do attitude
- Excellent telephone manner and written communication skills
- Proficient in Microsoft Office, especially Excel
Terms & Conditions of Employment:
- Working Hours: This is a full-time role based on a 40-hour working week. Standard hours are 8:30am to 5:30pm, Monday to Friday, with a one-hour lunch break.
- Saturday Working: The role includes Saturday morning cover on a rota basis (typically one in six weeks), from 9:00am to 1:00pm.
- Flexibility: The Internal Sales Representative may be required to work additional hours when necessary to fulfil the responsibilities of the role and maintain high standards of customer service.
Benefits Include:
- 28 days annual leave, including bank holidays
- Employee Holiday Loyalty Scheme – earn additional days of annual leave based on length of service
- Company pension scheme
- Free onsite parking
- Opportunities for career development and internal progression
- Supportive and collaborative team environment
- Regular company events – including team-building activities, regular social events and seasonal celebrations
Internal Sales Representative in Ipswich employer: Distag QCS
Contact Detail:
Distag QCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Representative in Ipswich
✨Tip Number 1
Get to know the company inside out! Research their products, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Internal Sales Representative, you'll be chatting with customers all day. Role-play with a friend or family member to get comfortable handling different types of enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our awesome team at StudySmarter!
We think you need these skills to ace Internal Sales Representative in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant account management experience to show us you're the perfect fit for the Internal Sales Representative role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at StudySmarter and how your skills align with what we’re looking for. Keep it friendly and professional, just like the vibe we have here.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on being part of the StudySmarter family!
How to prepare for a job interview at Distag QCS
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled customer queries in the past, as this role is all about ensuring customer satisfaction. Think of specific examples where you went above and beyond for a customer.
✨Show Off Your Organisational Skills
Since this position requires strong organisational skills, prepare to talk about how you manage multiple tasks. You might want to share a time when you successfully juggled several responsibilities at once, highlighting your ability to prioritise effectively.
✨Communicate Clearly and Confidently
Excellent communication is key for an Internal Sales Representative. Practice articulating your thoughts clearly and confidently. You could even do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Demonstrate Team Spirit
This role involves working closely with various teams, so be prepared to discuss your experience as a team player. Share examples of how you've collaborated with others to achieve a common goal, and express your enthusiasm for contributing to a supportive team environment.
