At a Glance
- Tasks: Engage with customers, manage orders, and resolve queries in a fast-paced environment.
- Company: Join a dynamic team at a rapidly growing company in Ipswich.
- Benefits: Enjoy 28 days annual leave, a pension scheme, and career development opportunities.
- Other info: Flexible working hours with a supportive team culture and fun company events.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Experience in customer service or account management is essential.
The predicted salary is between 25000 - 28500 £ per year.
We are seeking a proactive and customer-focused Technical Sales Representative to join our fast-growing Sales Team. This role is central to delivering outstanding service to our expanding customer base, ensuring their needs are met efficiently and professionally. The ideal candidate will have a strong background in customer service and account management, with excellent communication and organisational skills.
As a Technical Sales Representative, you will be the first point of contact for our customers, ensuring their enquiries, orders, and issues are handled promptly and effectively. Your day-to-day responsibilities will include:
- Managing daily customer interactions via phone, email, and web, providing timely responses to enquiries and processing orders with accuracy.
- Monitoring scheduled orders and consignment stock levels, working closely with the purchasing team to ensure stock availability and timely replenishment.
- Coordinating deliveries with the Warehouse Manager to ensure orders dispatched efficiently and meet customer expectations.
- Handling backorders, ensuring customers are kept informed and orders processed as soon as stock becomes available.
- Resolving customer queries and issues, liaising with internal departments to provide clear and satisfactory resolutions.
- Managing returns and credits, following correct procedures to ensure smooth processing and customer satisfaction.
- Maintaining accurate records and ensuring all customer interactions are logged and followed up appropriately.
While you may occasionally support external Business Development Managers, your primary focus will be on nurturing existing customer relationships and ensuring a seamless service experience.
Key Skills & Experience
- Proven experience in customer service or account management.
- Strong organisational skills and attention to detail.
- Ability to manage multiple tasks and prioritise effectively.
- Friendly, approachable, and a team player.
- Calm under pressure with a positive, can-do attitude.
- Excellent telephone manner and written communication skills.
- Proficient in Microsoft Office, especially Excel.
Terms & Conditions of Employment
- Working Hours: This is a full-time role based on a 40-hour working week. Standard hours are 8:30am to 5:30pm, Monday to Friday, with a one-hour lunch break.
- Saturday Working: The role includes Saturday morning cover on a rota basis, typically from 9:00am to 1:00pm.
- Flexibility: The Technical Sales Representative may be required to work additional hours when necessary to fulfil the responsibilities of the role and maintain high standards of customer service.
Benefits Include
- 28 days annual leave, including bank holidays.
- Employee Holiday Loyalty Scheme – earn additional days of annual leave based on length of service.
- Company pension scheme.
- Free onsite parking.
- Opportunities for career development and internal progression.
- Supportive and collaborative team environment.
- Regular company events – including team-building activities, regular social events and seasonal celebrations.
Technical Sales Representative – Ipswich employer: Distag Qcs Ltd
Join our dynamic team in Ipswich as a Technical Sales Representative, where you'll thrive in a supportive and collaborative work environment. We offer competitive benefits including 28 days of annual leave, a company pension scheme, and opportunities for career development, ensuring that your growth is as important to us as it is to you. With regular team-building activities and a focus on employee well-being, we are committed to making your experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Sales Representative – Ipswich
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Technical Sales Representative – Ipswich at Distag Qcs Ltd, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Distag Qcs Ltd. Tailor your message to explain why you’re drawn to them and how you can contribute as a Technical Sales Representative – Ipswich. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Technical Sales Representative – Ipswich
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Distag Qcs Ltd:When writing your cover letter, make sure to tailor your message specifically for Distag Qcs Ltd. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Distag Qcs Ltd
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Distag Qcs Ltd that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Distag Qcs Ltd that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Distag Qcs Ltd’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
