At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a fast-growing team in a supportive and collaborative environment.
- Benefits: Enjoy 28 days annual leave, a pension scheme, and career development opportunities.
- Other info: Participate in fun team-building events and enjoy a positive workplace culture.
- Why this job: Make a real difference by nurturing customer relationships and providing top-notch service.
- Qualifications: Experience in customer service or account management is a must.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and customer-focused Internal Sales Representative to join our fast-growing Sales Team. This role is central to delivering outstanding service to our expanding customer base, ensuring their needs are met efficiently and professionally. The ideal candidate will have a strong background in customer service and account management, with excellent communication and organisational skills.
As an Internal Sales Representative, you will be the first point of contact for our customers, ensuring their enquiries, orders, and issues are handled promptly and effectively. Your day-to-day responsibilities will include:
- Managing daily customer interactions via phone, email, and web, providing timely responses to enquiries and processing orders with accuracy.
- Monitoring scheduled orders and consignment stock levels, working closely with the purchasing team to ensure stock availability and timely replenishment.
- Coordinating deliveries with the Warehouse Manager to ensure orders are dispatched efficiently and meet customer expectations.
- Handling backorders, ensuring customers are kept informed and orders are processed as soon as stock becomes available.
- Resolving customer queries and issues, liaising with internal departments to provide clear and satisfactory resolutions.
- Managing returns and credits, following correct procedures to ensure smooth processing and customer satisfaction.
- Maintaining accurate records and ensuring all customer interactions are logged and followed up appropriately.
While you may occasionally support external Business Development Managers, your primary focus will be on nurturing existing customer relationships and ensuring a seamless service experience.
Skills & Experience
- Proven experience in customer service or account management.
- Strong organisational skills and attention to detail.
- Ability to manage multiple tasks and prioritise effectively.
- Friendly, approachable, and a team player.
- Calm under pressure with a positive, can-do attitude.
- Excellent telephone manner and written communication skills.
- Proficient in Microsoft Office, especially Excel.
Terms & Conditions of Employment
- Working Hours: This is a full-time role based on a 40-hour working week. Standard hours are 8:30am to 5:30pm, Monday to Friday, with a one-hour lunch break.
- Saturday Working: The role includes Saturday morning cover on a rota basis, typically from 9:00am to 1:00pm.
- Flexibility: The Internal Sales Representative may be required to work additional hours when necessary to fulfil the responsibilities of the role and maintain high standards of customer service.
Benefits Include
- 28 days annual leave, including bank holidays.
- Employee Holiday Loyalty Scheme – earn additional days of annual leave based on length of service.
- Company pension scheme.
- Free onsite parking.
- Opportunities for career development and internal progression.
- Supportive and collaborative team environment.
- Regular company events – including team-building activities, regular social events and seasonal celebrations.
We are always looking for talent to grow our team – If you share our energy and enthusiasm for Manufacturing and would like to show us your Superpowers – please send us your CV and we will contact you if a suitable position should arise.
Internal Sales Representative – Ipswich employer: Distag Qcs Ltd
Join our dynamic team in Ipswich as an Internal Sales Representative, where you'll thrive in a supportive and collaborative work environment that prioritises employee growth and development. With benefits like 28 days of annual leave, a company pension scheme, and regular team-building events, we ensure our employees feel valued and engaged while delivering exceptional service to our customers. If you're passionate about customer service and looking for a rewarding career in a fast-growing company, we want to hear from you!
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Representative – Ipswich
✨Tip Number 1
Get to know the company! Research their values, products, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions and role-specific scenarios. Role-play with a friend or use online resources to boost your confidence and communication skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Internal Sales Representative – Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant account management experience to show us you’re the perfect fit for the Internal Sales Representative role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this position. Share specific examples of how you've successfully managed customer interactions in the past, and let your personality shine through!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and we can get back to you quicker about potential opportunities to join our team!
How to prepare for a job interview at Distag Qcs Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Internal Sales Representative. Familiarise yourself with customer service principles and account management practices, as well as the specific tasks mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare to discuss examples from your past experiences where you've effectively handled customer interactions. Think about times when you resolved issues or provided outstanding service, and be ready to share these stories during the interview.
✨Demonstrate Organisational Skills
The ability to manage multiple tasks is crucial for this position. During the interview, highlight your organisational skills by discussing how you prioritise tasks and manage your time effectively. You could even mention specific tools or methods you use to stay organised, which will show that you're proactive and detail-oriented.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
