Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Reporting to the Head of Technology Maintenance, the successful Operations Manager will have experience of
roadside technology renewals and traffic signals systems . W
ill work with operational teams including 3rd party resource\suppliers and customers to ensure the highest levels of operational delivery, all SLA’s and KPI’s are met and any failures appropriately investigated.
This is a Hybrid role that will require travel to meetings to Telent and Customer sites as required by the project.
What you’ll do:
Responsible for incident & Service issue escalations
Maintain commercial understanding of the client contractual deliverables across all services
Ensure all QEHS risks are flagged and appropriate measures are in place to enable safe working practices
Responsible for Service Level Management, ensuring that agreed SLA’s and KPI’s are adhered to and any failures appropriately investigated in real time.
Ensure Field based requirements are understood, to allow resource loaded forecasts to be planned and produced for preparation of works.
Have the ability to identify risks to ensure sufficient controls are in place to manage risk
Ensure adequate Health & Safety inspections / tours are conducted out on site
Responsible for Service Level Management, ensuring that agreed SLA’s and KPI’s are adhered to and any failures appropriately investigated in real time.
Liaising with the client to ensure works are conducted to required standards and formulating agreed plans to rectify any issues
Who you are:
This role would suit someone with a background of traffic signals systems and roadside technology renewals and improvement schemes. Who has experience of planning and preparation of works along with managing budgets and financial forecasts.
Key Requirements:
Have demonstrable experience of traffic signal systems and roadside technology renewals and improvements.
Managing budgets and financial forcasts
People Management Experience
CDM 2015 knowledge
Ability to meet targets and consistently delivering projects on time, managing priorities, deadlines, and time critical situations for the business and client
Confident and successful negotiator managing client expectations
Full UK Driving Licence
What we offer:
At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.
The additional benefits with this role:
26 days holiday, plus public holidays, and the option to buy or sell days annually
Company Car or Car Allowance
Company pension scheme
Employee Healthcare
A range of family friendly policies
Occupational health support and wellbeing Portal
Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme
.
We are guided by our values and behaviours:
Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed
Join us and help deliver critical infrastructure projects that make a real difference.
It’s an exceptional time to be a part of M Group.
#TelentTS IND2
Operations Manager employer: Disruptedcloud.com
At M Group Energy, we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture that prioritises safety and customer satisfaction. As a Meter Reader in the picturesque locations of Plockton and Strathcarron, you'll benefit from comprehensive training, flexible working arrangements, and a range of employee perks including a pension scheme, online GP services, and generous leave policies. Join us to not only contribute to essential energy services but also to grow your career in a friendly and respectful environment where your contributions are valued.
